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Medical Practice 101 - How Would An Appointment Reminder Service Benefit Your Medical Practice?

Mar 12, 2008
If medical appointment no-shows affect the bottom line of your medical practice, or even if they are only a minor inconvenience that can add stress to your environment of "controlled chaos" that you already maintain; using an automated, or virtual, appointment reminder service can significantly increase the productivity and the patient satisfaction of your medical practice. Not only will using an appointment reminder service save you money by way of reducing empty patient time-slots, but also by decreasing the amount of time that your front desk medical receptionist spends on the phone to reschedule these missed appointments. By using these time and money saving services, you will help control the loss of income because of patient no-shows and work to improve your overall patient and staff satisfaction. The only question is: why haven't you employed the use of an appointment reminder service yet?

Common to medical and dental practices, patients' appointments are usually scheduled weeks or sometimes even months in advance. Taking this into consideration, without a proper appointment reminder practice in place, many patients' appointments will be missed simply due to forgetting about the far off appointment. While many medical practices staff attempt to call or send postcards to remind patients of their scheduled appointments, sometimes these appointment reminders are missed by the scheduled patient because of messages not received or the reminder postcard getting discarded or misplaced before it was read.

Any one of life's circumstances can cause a patient to forget about their scheduled medical appointment, thus it is a necessary measure for medical practices to have some form of appointment reminder method in place, even if the patient's appointment is only a week away. However, having your front desk medical receptionist handle each and every appointment reminder call can cut into his or her overall efficiency by having them perform these mundane, but absolutely necessary, appointment reminder calls when they could be focusing on other patients' needs. Relying on your medical receptionist to perform every patient appointment reminder call is really counter-productive and almost cost prohibitive when considering that these reminder calls could be automated and outsourced affordably; thus allowing your medical staff to focus on more important needs.

If you're not familiar with the concept of acquiring appointment reminder services from a 3rd party company, you might assume that it would be a costly practice. In cases where you look to outsource the appointment reminder services to a group of qualified appointment reminder personnel, this might be the case. However, because of the advancement of new technologies, automated medical receptionist that can make appointment reminder have proven to be a cost effective and patient friendly solution for the needs of any profession where appointments are necessary. Using an automated medical receptionist to make appointment reminder calls will not only slash patient no-shows, it will reduce the workload of your current office staff so that they can perform their jobs more effectively as well.

By using an automated medical receptionist to make appointment reminder calls, you will help to increase the productivity of your medical practice by reducing no-show related stress and reducing the costs accrued by these missed appointments. All things considered, a virtual appointment reminder service will, in most cases, more than pay for itself within the very first month of acquiring these time and money saving services. Not only will this increase the bottom line of your medical practice, these appointment reminder services will increase your patient and office staff satisfaction as well.
About the Author
This article is number ten in a series By Andy Press about Medical Receptionist, Answering Service and Online Scheduling. Additional resources and articles written by Andy Press related to Medical Practices Efficiency are accessible on line.
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