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Critical Things to Consider When Choosing an Online File Storage Company

Mar 25, 2008
Though most individuals and businesses know how important it is to backup their computer data, many people still don't! Most people say that they don't backup their data because they are unsure of an easy process for data storage. There are essentially two ways to backup data - either an in-house backup system or an online, offsite data backup system.

There are several solutions for in-house data backup systems from which to choose, from external drives and flash drives to burning data onto CD's or DVD's. All of these have one fatal flaw, however - they require someone to remember to back up the system!

Many people are finding online data backup companies to be a better solution. Online file storage solutions offer automated backups, file storage and the flexibility to set parameters. But with so many online backup companies advertising on the web, it can be a challenge to choose the right one. Prices and features can vary greatly with each online data storage company, so it is important to have an understanding of your needs before making decisions.

Business Size

Online file storage programs are designed differently depending on the size of the business. A small business may only need basic online backup functions, the ability to access and share files online, and a low monthly fee. In contrast, a larger company may require more complex features such as live databases, historical backup and tighter encryption. Knowing these needs and requirements can help determine which online file storage company will be the best fit.


For many business owners, the thought of sending all of their company files over the Internet to an online file storage company is enough to send chills down their spine! In fact, security is one of the main concerns business owners have when choosing a company to handle their online backup needs.

The good news is that because of these concerns, most online file storage companies have excellent provisions in place to ensure files are not only safe during transfer, but also while in storage. When questioning potential online file storage companies, make sure they use a 128-bit encryption because this is the standard for transferring files. It is also important to ensure that they have policies in place for what employees can and cannot access regarding files already in storage.

Reliability & Technical Support

Data that has been stored in an online backup facility is generally not needed until it is an emergency. That is why it is important to investigate how reliable the online data storage company is before you choose to store with them. How many years have they been in business? Do they have a "backup" of their client's online backup files stored in a different location from the first? How quickly can data be restored?

An easy way to check an online file storage company's reputation is to see which other companies have chosen to use their online backup services. Read testimonials and talk to current customers to see what they like and don't like about the services offered.

It is imperative that businesses can access technical support when needed. Some things to look into when choosing an online data storage company is whether or not they offer a toll-free number and whether or not they are available 24/7. If they don't provide phone support, how quickly are email inquires answered? If there are any published customer support satisfaction reports, these are very valuable reading when choosing which company to handle a business's online backup.


Finally, it is important to look into the cost of the online backup program. Beyond the monthly or annual fee, there are specific questions to get answered before choosing an online file storage company. Is there a period of time where a business can try the service for free? Are their any set-up fees? What is the cancellation policy? Is there an extra charge for telephone support? What is the charge if storage quotas are exceeded?

Making a list of priorities and answering these questions can help any business navigate through the hundreds of online file storage services offered online.
About the Author
Author is a freelance copywriter. For more information on online
file storage
and online
services, visit http://www.offsitebackupsolutions.com.
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