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Sustaining Six Sigma Quality Levels

Apr 13, 2008
Businesses that fail to give due consideration to this aspect, often encounter problems when the implementation team finally passes over the reigns to the concerning functional department.

Explained below are some essential tips and suggestions that will help businesses in sustaining the Six Sigma quality levels, achieved during the implementations.

Deploy Automated Control Systems

The first thing that businesses need to do is concentrate on the deployment of automated quality control systems, designed and developed specifically for the targeted business process. These systems will help the control department to keep a tab on the quality of the final outcome. When connected to advanced IT infrastructure, control systems act as informational highways, allowing easy access to critical data as and when needed.

This certainly helps, because then stakeholders such as functional heads and senior managers do not have to wait for the reports to reach them. Since all the information is made available at the click of a button, it becomes easier for them to take critical business decisions, a prerequisite for sustaining Six Sigma quality levels.

Introduce New Goals and Objectives

As soon as a Six Sigma quality improvement initiative starts to deliver the desired results, businesses should immediately introduce a new set of goals and objectives. This way, businesses will be able to avoid complacency that often sets in after achieving something that the stakeholders might consider as extremely difficult.

By providing a new set of goals and objectives, businesses will also be able to do justice to the basic concept of Six Sigma that stresses continuous quality improvements. However, while following this strategy, businesses should never forget to give due recognition to the efforts of all the employees who might have been associated with the quality improvement project.

It will keep the employees motivated and they will not be afraid to take on new challenges.

Market Quality as A Way of Life

Since sustaining quality depends a lot on how it is perceived by organizational members, it is recommended that businesses undertake all the initiatives as might be required to market "quality" in the right manner. To achieve this objective, what businesses can do is conduct quality meets and seminars on a regular basis.

However, since organizational members often lose interest in a formal set-up, it is recommended that quality meets and seminars be organized in an informal setup where employees can freely share their views and opinions and provide critical inputs and feedbacks. To create interest, businesses can also declare special prizes and rewards for the organizational members. All this will certainly work better than forcing the employees to attend regular classrooms, which the employees are most likely to find quite boring.

By sincerely following the above tips, businesses can ensure that their quality improvement initiatives do not start losing steam midway. It is only then will they be able to sustain Six Sigma quality levels and consequently improve their overall business prospects.
About the Author
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for six sigma professionals such as, lean six sigma, black belts, green belts, and yellow belts.
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