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How To Provide Killer After-Sales Support To Get More Repeat Business From Your Customers

Apr 18, 2008
In order to keep people coming back to your store, you have to do more than just sell great products at great prices. You have to be able to help people who have already bought from you. A great way to do this is to offer great after sales support. An after sales support is where you allow people to call and contact you with questions they may have about a product they have gotten from you.

Helping them out with the product will show that you care about them, and you were not just trying to make a sale. This way, when they need another product they will come to you, because you gave great support and you are the first person that is going to come to mind. People like to be able to be treated like they are special, and offering great sales support is one way to do that.

Most online stores do not offer any kind of support. After you buy the product they are done with you. This gives people the impression that the store does not care about them or their business, thus, they go somewhere else. The sad thing is that a lot of stores are like that.

They only care about making the sale. However, what these stores do not know is that more than half of your profit is going to come from repeat buyers. Thus, if you make people mad, or you are unwilling to help them, then you are cutting yourself out of the profit. Doing this can mean big trouble for your business, and that is not the kind of spot that you need to be in.

There are many ways that you can offer support to people that have gotten your product. First of all, you can offer email or calling. This way they have two different ways to get in touch with you. However, there is a new way to offer support that people like a lot more, and it's called live chat support. This is where you can talk to people in a live chat, and get your questions answered right away.

The key is to develop long-lasting relationships by providing great and fast support to new and existing customers. And using live chat is definitely a move in that direction. Live chat support is easy to set up and cost way less than phone handling for most web sites.

Not only that's the quickest way to get support, but your customers will love it. A lot of times people will buy from you, even if your price is higher, if you offer live chat support. This is the kind of support people want to see.

If used properly, a live chat support tool can result in increased sales and visitors. Nowadays customer support is crucial to the success of your online business. Make sure you use the most of it!

To Your Success!
About the Author
Do you want to learn more about Internet Marketing? I have just completed my brand new guide to Search Engine Marketing Success: ''How To Consistently Drive Thousands Of Targeted Visitors With Search Engine Optimization''. Download it free here: Search Engine Optimization Success. Serge Daudelin Affordable Search Engine Optimization Services.com. Serge Daudelin is a Search Engine Optimization specialist and consultant who has written over 300 articles in print and 5 published ebooks.
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