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Handling Customers That Make You Uneasy At Your B&B

Apr 26, 2008
There are some bed & breakfast issues you may have to deal with from time to time that aren't going to be pleasant. Yet it is a fact that such things will occur in this type of business establishment. Knowing what you are up against and devising a plan for effectively handling them is very important. Not all of your customers are going to be friendly and happy people.

While you can't change that for them you can be consistent when it comes to the types of behaviors you are willing to accept. Even though they are a guest and they should be made welcome, you need to turn away those that just are going to be too difficult to handle. After all you are operating a business not an adult day care center. You need to focus on the needs of your other guests as well. Don't let the bad choices of one of them ruin the experience for all of them.

Chances are if you are in this type of business you are warm and receptive to other people. Just because someone is shy or prefers their privacy doesn't make them a difficult bed & breakfast customer. However, if you have a gut feeling about someone then you do need to be very careful. I do not say this to scare you but there are some people out there that don't make very good choices.

Effective communication skills can help to take care of many of the types of problems that may arise at your bed & breakfast location. However, you may not be able to take care of issues that are developing between them. Should a couple be having issues at your business you can do your best to give them space to discuss it. Should the situation appear violent though you need to get the police involved to investigate it further.

Your guests need to keep things such as noise under control, especially late at night and early in the morning. You may have to approach a guest and ask them to lower the volume of music or their visiting. In most cases if you explain they are disrupting other people they will do what they need to in order to remedy the situation. Those that don't may warrant a request to leave from you.

It is reasonable to have a policy about no drugs or alcohol being brought to the premises. Those that violate such policies need to get rid of what they have or they need to leave all together. You definitely don't want your business being caught up in problems with drug use. You should also have a policy that smoking isn't allowed inside either. It can be dangerous and cause a fire. You also don't want your bed & breakfast to smell like smoke.

Sometimes you will have issues that arise when people come back late at night and they are drunk. Many people don't handle alcohol well and they may be angry and difficult to deal with when they return. You always need to remember that you have the right to refuse service to anyone at your business. Exercise the right when you feel you need to.

Getting people into your bed & breakfast is important but so is the quality of who stays there. Don't kid yourself into accepting outlandish behaviors just to make some money for that night. It simply isn't worth it and the reputation of your business will reflect such poor choices. Use good judgment and do what is best for all of your guests. Ask those that can't comply to leave on their own. If they won't then don't think twice about contacting the police to give them an escort.
About the Author
Patti Rob has some new, profitable ideas for starting a B&B.. This information might give you a foot up when you consider buying a B&B.
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