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Casinos: making the change to online gaming (part 3)

May 1, 2008
When support has been contacted and you don't hear back from them right away ... there is no need to panic (as often is the case by online players, they don't seem to understand the casinos deal with thousands of people a day and even with the best of circumstances there are going to be delays at times) but the casinos are to blame in this writer's opinion whenever players become anxious because for some reason they have not yet "got it" that people are skeptic about online play in the first place and they are overly quick to assume that just because they didn't get an instant reply from the casino support that they are going to be cheated out of their money. A simple email sent out twice a day (even an automated email) stating the casino has not forgotten you have an issue and that it will be investigated in the order in came in and that the course of the investigation could take an extended period but the casino will stay in contact throughout the investigative process.

In eight years experience of being an online gambling guide I can honestly say I have seen more small obstacles become account-closing monsters because the player became anxious about not hearing back from support. So they wrote a nasty letter accusing the casino from everything from cheating to theft, along with a lot of descriptive suggestions I will not mention here.

As soon as any profanity becomes involved the support agents immediately dismiss any further dealings with that player: and their issue is never investigated further or reported to anyone. Online casinos have almost blanketed across the board taken a stance that they will not endure profanity or abuse from players. As long as you stay courteous in your correspondence you have leverage to find recourse through reputable online gambling guides and casino portals and it is this writer's suggested advice that players heed what i have just stated.

Those who play the slot machines or video poker should find the games almost exactly as they are accustomed though in wider variety and more themes. The table and card players may find themselves questioning the games if they hit a sour run their first times out but the game odds will truly mimic those of their land-based cousins. Black Jack players may be the exception to that rule when they see how many game versions that are available at online casinos.

The convenience of being able to play from home and not have to drive through frustrating traffic, wait in line to play your favorite game, wait on card shuffles, bets to be placed or chips to be purchased: may also be a change the player will have to become accustomed. (end part 3 of 3)
About the Author
Steve Briggs is the author of this article on Online Casinos. Find more information about the subject at www.1-casino-gambling-directory.com
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