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A Look At How VoIP PBX Works

May 22, 2008
It's not a surprise that Voice-over-Internet-Protocol (VoIP) has become a great asset to many people around the world. There are all sorts of reasons to use VoIP and it is becoming like a wave for the Internet world. One product that has come out of the VoIP revolution is the VoIP PBX. In order to understand just how VoIP PBX works it is also important to first understand what it really is and how it helps.

Small-to-medium sized businesses are the main benefactors from VoIP PBX technology, but of course large-scale businesses also can take advantage of this technology. What this system is, though, is basically a system that routes incoming telephone calls to one external phone line that can switch the connection between various other phones in the building or office. At this point you may be thinking that this technology is nothing new because standard businesses have used PBX (Private Business Exchange) technology for many years.

This is true, however, VoIP technology allows businesses to use the tool of the internet in order to do the same thing. Instead of paying on a per-minute basis or being afraid that they'll go outside of their calling area or minutes allotted, businesses are able to pay flat fees for these types of VoIP services.

Essentially, having a VoIP Private Business Exchange (PBX) is probably one of the best things a small-to-medium sized business can invest in in order to not only save money, but also to help their employees. The reason that a VoIP PBX system is less expensive and more cost-effective for a small business is because incoming calls to the business are routed to that single external line first, which is actually connected to the internet. This is where VoIP technology and the software for the PBX come in.

Instead of sending data-packets of information over the internet, VoIP technology sends voice-packets, allowing the caller on the other end and the people inside the business office to talk to each other. Furthermore, a VoIP PBX is mainly software controlled, meaning that individual employees can be added and deleted with ease and calls can be transferred as easily as any other landline telephone PBX system.

Many businesses might think, however, that a VoIP PBX service may be too unreliable or it might not deliver all the calls that come to the business on a daily basis. However, small and large businesses and offices are able to take advantage of the VoIP PBX services. This business system allows all calls to be handled and all employees to be reached through one single telephone number as well as many other different features as well.

For example, voice messaging is allowed through VoIP PBX technology as well as call-waiting and automatic call distributions. Phone extension numbers can even be used to reach individual people and employees in a business so that customers don't have to wait while their help is found.

All in all, the functionality of a VoIP PBX technology is not only worth it for any type of business in the long run, but is definitely a more cost-effective way to handle daily phone calls to and from the business or organization. They are one-time costs associated with a VoIP Private Business Exchange system, such as the software to manage the PBX, but the benefits of it all definitely outweigh whatever is paid.
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