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Saying "Yes" to Content Quality in Six Sigma Project Charters

May 27, 2008
The Foundation of Six Sigma Project Charters

Although you may find some of the content of Six Sigma Project Charters to be similar, the key ingredients vary considerably - and to be more precise, it varies from company to company.

Some of these areas that help in forming the core of the Project Charter consist of the following aspects:

-Project Goals: Just as the name suggests, this aspect contains the objectives that are planned and defined by measuring the effectiveness of the plan (i.e., the predetermined goals that are to be included in the Six Sigma Project Charter).

-Measuring the Project: After the goals are clearly defined, the next thing on your agenda is to measure all the tools that are required with respect to assessing the results derived with respect to complying with the objectives of the project charter.

-Cost of Poor Quality (COPQ): When we talk about the Cost of Poor Quality, the first thing that comes to mind is identifying the causes for increases in processing costs and identifying the causes of any inefficiencies.

-Quality Improvement Processes: When we talk about Six Sigma, we always talk about quality improvement. This aspect is always given more emphasis when drafting the Six Sigma Project Charter.

-Elimination Factor: This is another aspect that we can't forget with respect to the Six Sigma Project Charter. That's because quality improvement can be brought about only after the elimination of the defects - and defects can be eliminated only after the root causes of the problems that are affecting the organization are known.

Saying "Yes" to Content Quality

Adding more quality to the Six Sigma Project Charter content calls for the organization to provide more detailed information that helps in defining the needs of the customer, thereby setting up a benchmark for existing, as well as future, competition in the market.

Sometimes, aspects such as better quality products and services for customers may not be enough. It should also be kept in mind that in addition to customer expectations with respect to products and services offered, there should be no compromise with respect to quality whatsoever.

Overall customer satisfaction should be the top priority on any organization's list of objectives - and once that objective has been complied with, it will mean that the Six Sigma Project Charter has done its job.

Whenever additions are made to the Six Sigma Project Charter, keeping the content quality in mind, the implementation process becomes much easier - thereby contributing to the overall success of Six Sigma.
About the Author
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for six sigma professionals including, lean six sigma, black belts, green belts, and yellow belts.
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