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Customer Service Answering Service: A Necessity For Electronic, Catalog And Brick And Mortar Retail

May 29, 2008
No matter what type of retail store or stores you have; online via a web store or an actual retail store, good customer service is a necessity, now and as it has in years past. Maybe you're a small retail operation and operate one or two web sites and don't have a staff or department that handles your customer service. That's okay, when you can align yourself with a customer service answering service. It's less expensive than you think and highly effective by having live and articulate operators answer your callers' inquiries, take orders, provide product information, and can actually help you sell and better promote whatever it is you're offering online.

Yes, e-mails are great, but not everyone is that patient and maybe the person who's interested in your products who has a question, sends hundreds of e-mails on daily basis at work. They could be burnt out from the process and may not want to bother sending another e-mail. There preference is to talk to someone right now, since they're hot for your product or service. Meet and greet their immediate demands by having a customer service answering service ready to serve and sell them now!

You know what it's like sometimes when you call a retail store, and getting through is frustrating; press this, press that, and usually no one gets on the line, and you end-up hanging up and doing business elsewhere. Don't let that happen to your web store or small retail store. Let a business savvy customer service answering service provide immediate help and excellent customer service, and that's what can and will build your business.

No doubt, a well-designed web site can attract visitors, and hopefully get them to visit your online store, but if they have a question, or need more info ASAP, it's a great sell to have a customer service answering service available to help them when they need help. By having the live customer service answering service, you will also be building trust and providing your existing and new customers with prompt and courteous help.

Doesn't a soothing, polite and helpful voice beat an electronic e-mail? Sure it does. Buyers often times want immediate answers to their questions and won't always want to e-mail their questions. Other benefits of having a customer service answering service, other than having someone available live to help, is often times the more your customers know about your products, their features, availability, or what news products will soon be available, the better. It's not only assuring to get fast and accurate information about your online web store products, it's simply smart business to have customer service answering support be able to keep your customers coming back and being happy that they called. Having a customer service answer service not only builds trust, it assures them you're a reputable online business that cares about providing real customer service.

Having a reputable customer service answering service should be part of your overall marketing strategy to help you better support and grow your business. It's affordable and customizable, you just need to identify the better customer service answering service that are out there and best suited for your retail business needs.
About the Author
Robert Porter is the President and CEO of 1-800 We Answer, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail,telemarketing and phone system services to businesses and individuals.
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