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IT Basics for an Evolving Company

Jun 9, 2008
Information Technology, also known as IT, has become a widely-used and all-encompassing term for computer systems that are designed to store, analyze, organize and acquire useful information. When used correctly, IT can be a very useful tool in the business world. The trick is to find IT that makes business simpler rather than more complicated. The following article outlines several criteria you should look for in IT products and the companies that sell those products. If they meet these standards, you will have a much better chance of being satisfied with your investment.

Business Savvy Professionals
Many IT businesses are experts in their field, but completely inexperienced in business. Unless you have the time to earn your own degree in IT you need them to be experts in their field and products, but additional business expertise is helpful because it allows them to evaluate your business needs. Unless they understand what you do, how you do it and why you do it, matching up the best IT solutions with your needs will be a difficult task. With the right business knowledge, an IT company can create a customized IT system to meet your needs.

Simple Technology
Bells and whistles can be cool on a car or a T.V., but IT systems are designed for efficiency; not show. The easier it is to use your system, the easier it will be to train new employees and incorporate the technology into your daily business activity. Keep it simple and you will avoid a lot of headaches.

Excellent Customer Support
Good customer support with IT systems goes beyond installing the system and teaching you how to use it. If your business is going to depend on that technology, you need to be able to depend on the IT company that sold it to you for continual service. With so many complex programs being designed every year, occasional bugs are bound to crop up every once in awhile. If a bug knocks out your IT, you will need repairs and other service as fast as possible to get on track again. Checking outside sources is usually the most reliable way to judge a company's customer service. These sources can be anything from customer referrals and testimonials to consumer reports on their products.

You might not understand how to build IT systems yourself after reading this article, but at least you have some guidelines to follow as you shop for the right technology.
About the Author
The Revere Group (http://www.reveregroup.com/services/enterprise-platforms.aspx) is an experienced consulting company that specializes in IT solutions. If you are interested in their services, they have several offices across the country and an extensive website. The author, Art Gib, is a freelance writer.
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