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Eye Contact and 3 Other Ways to Build Trust Through Customer Service Training

Jun 20, 2008
If you are looking for ways to improve your business and make more profits there is no easier or cheaper way to do it than through customer service training. Here are four simple tools to take your business to the next level and build that customer trust. Once you have read them I will teach you how to change your employees for the better in just 10 seconds.

First, always be on time. When you make a customer wait for you what you are telling them is that your time is more valuable then theirs. It is rude and disrespectful and will never invoke trust from clients around you.

When you are on time and ready for your customer, you set a tone for the rest of the interaction and send a powerful message. That message is that you care about their business. So be on time and set a tone for success.

Second, shake hands with your customers. So much can be learned from a hand shake. Each time we meet a customer they size us up in about five seconds, and many times it is our hand shake that is their first encounter. Different shakes convey a different message of who you are. Learning a proper handshake is easy through proper customer service training.

There is the limp wrist. The double hander. The sweaty palm. Take this opportunity to show them who you are and what your message is. Remember your success is in your hands.

Firm but not over-bearing, standing straight up, great eye contact, a small smile, feet firmly planted, clean spoken words, and the hand straight up and down.

The next step in your customer service training is developing great eye contact. A relationship starts with showing that you can engage with the other person. Eye contact is one of the most important steps in doing that.

When growing a relationship with a possible customer or anyone in your life, it is important that they know they can trust you.

Looking your customer in the eye lets them know that what you're saying to them is honest and you stand by your statements.

Last but not least you must listen to your customer. Listening is an art form and can be challenging for many people. There is an old saying "you can't learn anything with your mouth open" and that is absolutely true in the business world.

When speaking to a customer or potential customer the most important tool you have is the ability to listen to their needs. This will allow you to really hear them and reflect back. Only when you truly listen to your customers' issues can you attempt to improve their situation.

Now take these customer service training tools to the next level. Gather your employees together for a meeting and show them what you expect.

First, be on time to the meeting. Second, shake each of their hands. Then look them in the eye and listen to their ideas about the business.

With customer service training on your side you can make certain that your customers feel appreciated and wanted. These four easy steps will help you to train your staff to offer extraordinary customer service.
About the Author
Wendy Gillett is owner of ExtraordinaryCustomerService.com, a full service online membership site dedicated tocustomer service trainingspecializing in increasing profits through customer experience optimization.
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