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Charter Airlines: Real Customer Service

Jun 27, 2008
If you want to experience customer service like you've never experienced before, then rent a private jet. You will be overwhelmed by the high quality and premium customer service that you experience.

The staff on a charter airplane is trained to provide incredibly strong customer service, and you will notice this the moment you step on a plane.

First of all, the staff works around your timetable. You decide when to eat, when to sleep, and even better, you decide the exact itinerary.

Secondly, the staff works for a smaller company, so they can communicate better and they can concentrate better on your needs. Thirdly, the administrators of charter airlines work to forge significant business relationships.

They want to cultivate business connections so that they may continue receive your business. So, they will normally do whatever they can to ensure that you are happy with the quality of their private jet service. Finally, charter flights offer better customer service simply because they are less crowded and insane than commercial airlines.

You Are The Timekeeper

You make all the decisions on a charter flight. You decide what type of food you will eat, you decide when you want to sleep, you decide what kind of movies and music you want to listen to, and most importantly, you decide your departure location and your arrival location, as long as there is somewhere to land in these places.

When you communicate these requests to the charter airline, they will implement your requests immediately. Some charter airlines even have mutual business relationships with notable caterers, so they can provide you with an extensive menu. The point is, you hold the power to conduct the flight as you please. This is one of the greatest advantages of renting a private jet.

Smaller Is Better

It has been proven that people who work in smaller groups communicate more effectively with one another than people in large groups. This is proven in Malcolm Gladwell's book The Tipping Point. In any case, the tightly-knit group of pilots, stewards and stewardesses know each other well, and work well in tandem. In addition, the heads of charter flight companies are normally savvy professionals who know how cultivate business relationships with elite clients.

All this means is that you will receive specialized, devoted service. They will dedicate their heart and soul to providing you with the best customer service imaginable. You can't understand this until you try it, but trust me. I've personally ridden on a private jet, and it was the most pleasurable flying experience I have ever had in my entire life.

Forging Relationships

When you hire a charter airline, you will be able to speak with someone who holds considerable power within the company. This is because charter airlines want to cultivate long term relationships with their clients, because they know that their clientete is elite.

Unlike commercial airlines, where a mid-level manager will speak to you rudely and then send you on an endless journey through bureaucratic red tape, charter airlines and charter flights specifically focus on maintaining personal contact with their clients. In this way, you receive special treatment, because you are not just a number, you are an individual. You can make your voice heard, and the charter airline will respect you. Renting private jets is no small matter. Private jets are only for the discriminating customer.
About the Author
Seomul Evans is consultant with Air Compair, an Air Charter company providing Private Air Charter services.
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