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Coffee Shop Service and Quality Are Important

Jul 20, 2008
There are many different reasons why consumers select a coffee shop. Sometimes it happens by accident. For example they are on their way to work and see a great advertisement for it. Or they simply drive buy it and decide they could use some coffee that particular morning.

Most of the time though it has to do with convenience. They take a certain route each day to get to work, school, and even to take their children to school. So any coffee shop that is along that route may be inviting. What is important to understand though is that consumers go back because they like what was offered.

Any business has only one chance to make a good first impression. A coffee shop is no exception. If someone doesn't like what they see and what they pay for them won't be dropping in again. Therefore you need to make sure you have plenty of elements in place that work well from the very start.

The atmosphere that you present is important. It is what will make the consumers feel comfortable. They may be getting their drinks to go but they will still enjoy what you offer. Convenience and fast service is a must. If you offer a drive up window you will attract even more customers.

A coffee shop can build a solid reputation by offering quality products. A major complaint in this type of business is that the drinks don't always taste the same. So you can get a latte one day that is great and then one that isn't so good the next. Using quality products as well as properly training staff can significantly reduce the chances of such problems occurring.

Pricing is important too but not as much as value. People aren't always looking for the cheapest cup of coffee. Instead they are looking for what tastes really great. They don't mind paying more when they know that is exactly what they are going to get. For many consumers their morning coffee shop is a luxury that they offer themselves.

Keep in mind that the quality of the service at a given coffee shop is important too. Those behind the counter have to represent your business in the best possible manner. You need to be very selective about who you hire to do such an important job. No one wants to get their coffee from someone that appears to be bothered to do it.

They also don't want to be served by someone that obviously doesn't know the ropes yet. Never place new staff out there on the front line during the busy part of the day. Take your time to train them before they step into such an important role. It will reduce the anxiety for that employee and it will also keep your customers happy.

As your coffee shop grows make sure you are able to continue offering outstanding service in every aspect. You don't want the quality to suffer due to the higher volume of customers you need to serve. Being able to get consumers hooked on your coffee shop is very important. You will find many of them are quite loyal so they will be coming in daily or at least several times per week.
About the Author
Karyn Lewis is passionate about great coffee. If you are thinking of buying a coffee shop, and avoiding the common mistakes new owners make, you can read more at her recommended at her coffee business website.
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