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Coaching Employees - The Basics Behind Success

Aug 1, 2008
If you have worked or are currently working in a team or a group at work, you probably are familiar with performance reviews or performance appraisals. These are a time when an employee is coached by their supervisor or manager regarding their tasks, their projects, their clients, their accounts, and most important, their performance.

On the flip side, if you are a manager or supervisor of an employee or group of employees, you probably have noticed that after one of these coaching sessions between you and your employees, there aren't many of them who really try to improve upon their projects or duties. Most of them probably just ignored your message and moved on with their work life.

If and when this happens, you might need to take a good look at yourself and your coaching techniques to see if you need any improvements. What many coaches don't realize is that when in these coaching sessions, there tends to be a lot of negativity in talking just about what needs to be fixed or corrected. This can tend to discourage an employee.

On the other hand, if you talk about these things lightly, the employee will probably never take you or your advice seriously again. One of the best ways to coach an employee is by using the sandwich or layered approach. You start with positive things that the employee is doing, then the negative things that need to be fixed, and then end on another good note with lots of encouragement.

In the first step, you need to build up and point out the positive qualities that your employee has. In doing so, this will build a better relationship between you and that employee and also build confidence in that employee. You must always remember that you need to say each positive things sincerely and don't ever say anything that isn't true. It isn't hard for people to see you are lying to trying to sugar coat the conversation.

Next, you must bring up the negative things that you need to discuss. Most of the time, it is best if you mention how this negative thing affects the company and its performance. This tends to lessen the blow to an employee's self esteem.

Lastly, you need to end on a positive note. This will encourage the employee to do away with their negative behavior and you need to make sure to express your confidence in their abilities and how you and the company rely on their performance.

During your coaching sessions, you need to instill within the employee that their performance is vital to the company. Everyone wants to feel valued in some way or another. Work hard at doing this and your employees that you manage will be much better workers and friends.
About the Author
CMOE is a company that specializes in employee coaching and executive coaching. For over 45 years, CMOE has been assisting companies in improving productivity. They offer many workshops that center on leadership coaching and performance coaching. For more information, please visit the CMOE website.
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