Home » Computers » Software

How to Improve In-Company Communications with Chat Software

Aug 5, 2008
Online companies that use live chat have special communications needs within the business. Chat operators need to be able to reach their supervisors speedily and handily. Chat software can help with improving some of these areas by offering special features to operators and supervisors.

One of the most important ways to improve supervisor and operator contact is through instant messaging. Special chat software instant messaging allows these communications to take place privately between the staff members, without intrusion by the website visitor. What is more, the instant messaging tools are quick and easy to use, freeing staffers up to carry on with their regular duties as they IM.

While an operator is chatting with a website visitor and answering questions, he can be using the instant messaging feature of chat software. He can relay a question on to his supervisor for a more authoritative answer in the event that he is stumped. The reply will come in time for him to tell the consumer the answer to the question before the chat session is over.

There will be times when the operators will want to pass along information about a customer order or complaint to the supervisor. This information might be difficult to send in a simple IM. Instead of having to type it all in from scratch, the operator can use the Share Data function of chat software to send the data to his supervisor.

The supervisor, in turn, might want to share information about new company rules or procedures to the operators. Again, the Share Data page of the chat program will allow the supervisor to send those new policies along to the operators. Supervisors can also take a look at the transcripts of chat sessions from any of the visitors with any of the operators.

A chat program that accepts multiple operators would seem to make communication among team members more complex. With adequate chat software, this need not be the case. The operators can all get in touch with the supervisors easily and quickly whenever they need to do so. Some programs even have a premium package that allows the use on multiple websites. Each of these sites would have their own communication system.

Communications can develop to an advanced level with the use of good chat software. The key is getting a program that allows instant messaging and data sharing. These features help everything move more smoothly. With these advantages, companies can help their people to work better towards a common goal.
About the Author
Ron Subs works with Uzoom as a public relations consultant, more information about chat software can be found at www.uzoom.com
Rating:
Please Rate:
(Average: Not rated)
Views: 161
Print Email Report Share
Article Categories
    • Artists
    • Gambling
    • Humanities
    • Humor
    • Movies
    • Music
    • Photography
    • Tattoos
    • Television
    • Classic Cars
    • Motorcycles
    • Recreational Vehicles
    • SUVs
    • Trucks
    • Vans
    • Branding
    • Business Opportunities
    • Careers and Jobs
    • Corporate
    • Customer Service
    • Direct Mail
    • Entrepreneurship
    • Ethics
    • Financing
    • Franchising
    • Home-Based Business
    • Human Resources
    • Import and Export
    • Leadership
    • Management
    • Market Research
    • Marketing and Advertising
    • Negotiation
    • Network Marketing
    • Networking
    • Organizational
    • Presentation
    • Project Management
    • Public Relations
    • Small Business
    • Strategic Planning
    • Team Building
    • Telemarketing
    • Training
    • Ask an Expert
    • College and University
    • Home Schooling
    • K-12
    • Languages
    • Online Education
    • Psychology
    • Accounting
    • Credit
    • Currency Trading
    • Debt Consolidation
    • Insurance
    • Investing
    • Leasing
    • Loans
    • Mortgage
    • Mutual Funds
    • Personal Finance
    • Stock Market
    • Structured Settlements
    • Taxes
    • Wealth Building
    • Coffee
    • Cooking
    • Gourmet
    • Recipes
    • Wine and Spirits
    • Acne
    • Aerobics
    • Alternative Medicine
    • Beauty
    • Cancer
    • Cosmetics
    • Depression
    • Diabetes
    • Diseases and Conditions
    • Fitness Equipment
    • Fitness
    • Hair Loss
    • Heart Disease
    • Medicine
    • Men's Health
    • Muscle Building
    • Nutrition
    • Skin Care
    • Supplements and Vitamins
    • Weight Loss
    • Women's Health
    • Yoga
    • Arts and Crafts
    • Babies
    • Collecting
    • Elderly Care
    • Genealogy
    • Hobbies
    • Parenting
    • Pets
    • Pregnancy
    • Woodworking
    • Feng Shui
    • Gardening
    • Home Appliances
    • Home Security
    • Interior Design
    • Landscaping
    • Affiliate Programs
    • Article Marketing
    • Auctions
    • Audio
    • Banner Advertising
    • Blogging
    • Broadband
    • Domain Names
    • E-Books
    • E-Commerce
    • Email Marketing
    • Ezines and Newsletters
    • Forums
    • Internet Marketing
    • Link Popularity
    • Pay-Per-Click
    • Podcasting
    • RSS
    • Search Engine Marketing
    • Search Engine Optimization
    • Security
    • Social Media
    • Spam
    • Video
    • Viral Marketing
    • Web Design
    • Web Development
    • Web Hosting
    • Copyright
    • Cyber Law
    • Intellectual Property
    • National, State, Local
    • Patents
    • Regulatory Compliance
    • Trademarks
    • Buying
    • Selling
    • Baseball
    • Basketball
    • Boating
    • Cycling
    • Extreme Sports
    • Fishing
    • Football
    • Golf
    • Hockey
    • Hunting
    • Martial Arts
    • Running
    • Scuba Diving
    • Soccer
    • Swimming
    • Tennis
    • Dating
    • Divorce
    • Marriage
    • Weddings
    • Astrology
    • Buddhism
    • Christianity
    • Faith
    • Hinduism
    • Islam
    • Judaism
    • Meditation
    • Metaphysical
    • New Age
    • Cable and Satellite TV
    • Cell Phones
    • Communication
    • Gadgets and Gizmos
    • GPS
    • Satellite Radio
    • Video Conferencing
    • VoIP
    • Addictions
    • Coaching
    • Goal Setting
    • Motivational
    • Stress Management
    • Time Management
    • Clothing
    • Electronics
    • Fashion
    • Gifts
    • Jewelry
    • Causes and Organizations
    • Environment
    • History
    • Holidays
    • Men's Issues
    • Nature
    • Philosophy
    • Politics
    • Women's Issues
    • World Affairs
    • Air Travel
    • Camping
    • Cruises
    • Destinations
    • Outdoors
    • Article Writing
    • Book Reviews
    • Copywriting
    • Fiction
    • Non-Fiction
    • Poetry
    • Quotes
    • Screenplay
    • Tools and Resources