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The Advantages of an Online Medical Receptionist

Aug 8, 2008
If you are a successful doctor, then your practice is probably expanding by leaps and bounds. You staff is already scheduling your patients at least one month in advance and the waiting list for people who want to see you is growing by leaps and bounds. Because of this, you keep your staff and office running like a while oiled machine. And just like a machine, everything comes to a near grinding halt when something goes wrong. If that chink in the works happens to be your medical receptionist and you have no backup, then you may want to consider looking into an online medical receptionist to keep the wheels of your office constantly turning.

There are always going to be things that are out of your control and the well-being of your receptionist - one of the most important people in your medical staff - is definitely one of those things. Illness, vacation, and the sudden need to just stop working for you are the usual reasons for your office to be without its public face. This is person who provides customer service to your patients and when your receptionist is not around to keep the mass chaos of your practice under control, you may wind being tempted to just shut down for the day.

This is one of the reasons why a virtual medical receptionist could be the answers you are looking for in order to keep the chaos at a bare minimum on the days your receptionist don't make it into work. Tasks such as scheduling, canceling, and confirming patient appointments could all be handled by an online medical receptionist. You can have the online medical receptionist set up to handle all incoming telephone calls with instructions for the patients to follow if there is an emergency so that the call is pushed into the office where a live human can handle the situation. An online medical receptionist can also cut down the waiting time a patient would spend on hold. Many of the things your patients need to contact you about can be done via an online medical receptionist by either leaving a voice message or logging onto your website and using the medical receptionist found there to make, reschedule, or cancel the appointments at their leisure without waiting for a callback.

A virtual receptionist is an answer for your practice that is not only considered patient friendly but cost effective because of the tasks it can perform for you. It is also a good backup for your medical receptionist when she is in the office and attempting to meet the needs of your patients. For example, consider a pediatrician's office during the height of the winter cold and flu season. Many parents call to bring their child in because they are sick and need medical attention. Any parent who has ever walked into a pediatrician's office at this time of year knows that trying to even find a seat with their sick child is difficult. While the receptionist is trying to handle and soothe these parents, calls could be missed and patients could get annoyed. In a situation like this, the virtual receptionist could be set up to answer the phones and handle as much as possible while only piping the most important emergency calls through to the live receptionist in the office.

Cost effective, available twenty-four hours a day, seven days a week, and convenient for patient use, an online medical receptionist is a solution every doctor should consider for their practice. A good online medical receptionist is also customizable, making it easier to set up to your office's particular needs. If your receptionist should get sick, quit suddenly, go on maternity leave, take vacation, or just go to lunch, an online medical receptionist provide you with the perfect backup, saving your staff valuable time that can be applied to other tasks and saving you money by not having to hire a temporary worker to fill in the gap.
About the Author
Aubrey Andrews , a proficient writer, writes frequently about Medical Receptionist and Medical Practices Efficiency. The author focuses on topics about Virtual Receptionists and Automated Online Medical Scheduler. Additional resources and articles written by Aubrey Andrews related to Patient Appointment Reminder are accessible on line.
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