Home » Business » Management

How a Virtual Answering Service Works For Your Medical Practice

Aug 8, 2008
Your medical practice is your lifeblood and making sure that it runs as smoothly as possible is a group effort. From your medical receptionist to your office manager and file clerk, everyone has to be ready to work and assist the patients. Your staff is the ones your patients come into contact first and if they are stressed out your practice could suffer, especially if your receptionist's demeanor is less than amicable. Your receptionist is the first person your patients see and if their demeanor is warm and pleasant, you're practice will probably run smoother than if you receptionist is surly and mean.

What causes your medical staff to be less than amicable? They are overloaded with work. This is not a complaint, it's a fact of life and by looking into a virtual answering service for you practice you may be able to help lift some of that stress and set your practice back into smoother waters. Even on your receptionists best day the demands of your patients in the office, the phone consistently ringing, and running back and forth to make copies and pull charts can take the most organized person down. With a virtual answering machine your receptionist can launch it when things in the office get hectic.

A virtual medical answering service will help eliminate the need to put patients on hold. It can be the first thing a patient calling in to your office will hear and with detailed instructions they can get to speak to your live staff quicker and more efficiently. Sometimes a patient has a single quick question to ask, a question your nurse could actually answer. By setting up a virtual answering service, your patients have the option of speaking to the nurse or leaving a voice mail for the nurse without the rigor moral of going through the receptionist, being put on hold, talking to the receptionist again, waiting...you see the pattern. A virtual answering service will eliminate much of this.

A good virtual answering service will also help you and your staff weeds out the emergency calls that should be handled first from the non-emergency calls. Yes, all patients believe that their problem is an emergency, but you can program the virtual answering service to forward into the office only those calls that are true emergencies. Most often than not patients who are presented with a message that briefly details emergency criteria will realize that they are not dying and can actually wait until your office calls back.

Virtual answering services also helps free up your live receptionist so that they can take care of the other tasks you have assigned them. It allows them to step away from the desk to retrieve files, to deliver messages, or to simply aid a patient into a waiting room chair. Plus, a virtual answering service program can be programmed to accomplish other tasks in the office, further assisting your staff in doing their daily work more efficiently without some of the stress they had been feeling.

These virtual answering services are not a substitution for a live medical receptionist. Instead, they are a tool to help you and your staff be able to devote more time to your patients and their needs. Virtual answering services need no sleep, so they can handle your patients needs twenty-four hours a day, seven days a week, going so far as to call your at home when there is an emergency. They are an affordable alternative to hiring a temporary during vacation time, and they will cover for your receptionist when they call in sick.
About the Author
Top writer Aubrey Andrews writes frequently about Medical Receptionist and Medical Practices Efficiency. The author focuses on topics about Virtual Receptionists and Automated Online Medical Scheduler. Additional resources and articles written by Aubrey Andrews related to Patient Appointment Reminder are accessible on line.
Rating:
Please Rate:
(Average: Not rated)
Views: 152
Print Email Report Share
Article Categories