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In-house Computer Training Should Be Customised

Aug 10, 2008
One of the best things about booking in-house (on-site) training, as opposed to sending your staff to a training centre on a pubic course, is that the training course can be tailored to suit the specific needs of your organisation. Whenever you book in-house training, you should ensure that you make this clear to the training company and fully brief them on your requirements. Send them a list of key topics that need to be covered after holding discussions with the people who will be attending the course, their manager(s) or people in your organisation who already have the skills the proposed trainees are looking to acquire.

Provide examples of your work to the training company before the course so that they have a good idea of the kind of documents your staff will need to create or modify (Naturally, you should first remove any sensitive or confidential information!).

Every good software training session offers users opportunities to practice the skills they are learning. Ask the training company to include your company's documents into all practical exercises given to delegates during the training. For example, if your trainees are learning how to create corporate brochures, have the trainer show them how to create pages from some of your typical brochures during the course to verify that everyone is mastering the most important techniques.

You will need to find a suitable area where you can realistically conduct a training session and where the trainees can concentrate on learning without interruption, distraction or discomfort. If your organisation does not have a training room then a meeting room can be adapted for the purpose. Delegates should be able to see the trainer from their seat without having to twist around or crane their necks. Each delegate should also have the use of their own workstation or laptop for the duration of the course and enough space to use it.

The appropriate version of the software should be loaded on each person's machine and, ideally, everyone should be using the same version of the software. For example, running a course on Microsoft Word where some delegates have Word 2003 and others 2007 would be a nightmare, since the two versions have such major differences.)

A workstation or laptop connected to a screen projector for use by the trainer is not essential but is extremely useful, especially with a large group (say, more than half a dozen people). If your company does not own one, they can be hired for around 25 per day. A whiteboard and pens are also very handy.

For your training to be effective, all staff must be available for the entire duration of the course and must not be interrupted by other members of staff. Ideally, they should be treated as absent from the office until their training ends. Equally importantly, they should be motivated to do the training and be shown how it will benefit them and enable them to work more effectively.
About the Author
The writer of this article is a developer and trainer with Macresource Computer Solutions, an independent computer training company offering in-house training courses at their central London training centre.
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