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How To Provide Better Customer Service

Aug 13, 2008
Speaking of customers, we all know the importance of the role of customer service. No matter how big or how small business you are running, as a business owner, customer service will always be on your top list among of the others.

How to and what should you do in order to provide better service to your customer becomes one of the hot topics - especially in the highly competitive Internet marketing business.

Through practice, I find this following tips work, so I want to share with you here, these tips will help you do better job towards to provide better customer service.

1. Be Polite and Respectful to Everyone

No matter what happens, never lose your cool and show anyone disrespect. It is not worth hurting yourself in the future. I don't know whether you realized or experience it or not, something you do today can come back to haunt you tomorrow. Always treat everyone with polite manner and with respect. Then you won't have anything to worry about.

2. Never "Fight" with a Customer

You don't have to use "the customer's always right" policy, however, you should never fight with your customers even when you know they're wrong.

3. Always Give Quality Service

It is important to committed in terms of always giving customer quality service, gives the best service you can, no matter it is under what kind of circumstances. There is no excuses, no exceptions. As long as you go, customer loyalty will be build up and that is what you want.

4. Don't Leave the Customer Hanging

Whether you do it yourself or you have others does it for you, always be available to help your customers. Once you get emails from your customer, don't just simply leave them in your inbox, even for few hours, answer back to your customers as soon as you can. Not answering questions or addressing problems in a timely fashion is a sure way to get refund requests, and it's also a great way to lose customers.

5. Make Buying Easy

This is an obvious, yet often overlooked technique. Don't make your potential buyers jump through any hoops to buy from you. Make buying easy and as quick as possible.

6. Concentrate on Making Customers, Not Money

Although your business is all online, ultimately it still comes down to a person buying from a person. Thus, don't ever forget that. Remember and make sure your goal is to make customers and not to make money, do what it takes to attract and keep them and the money will follow automatically.

Those are the six tips that I find work well for me, I think it will works for you too. Just practice these techniques and eventually you'll have great customer service, which will land you many loyal customers, and ultimately make you lots of money.
About the Author
Ann Liu, a certified professional Internet marketer and author of Online Profiting. To learn how YOU too can succeed in Internet and affiliate marketing, please visit http://Marketingbyann.com
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