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A Specialist Guide To Tourism Training

Aug 18, 2008
Tourism is measured as the worlds largest industry with a global market value of over a colossal 500 billion dollars. Many developing countries rely on the tourist trade as their gross domestic product with some countries employing up to 60 percent of their workforce within the industry. It is also one of the most competitive industries to work in with employment stretching over all imaginable sectors of the industry and tourism training is essential to succeeding.

The main industry sectors being destinations, cruises, tour operators, airlines, hotel and resorts, and car hire. All rely on and network with the other business sectors however possess their own tourism training requirements. This article gives a concise account of each industry sector with an overview of helping candidates to stand out in the tourism industry.

The term destination refers to a specific location where people travel on leisure visits. It is ultra-competitive with effectively every destination competing with every other, especially when it comes to neighbouring destinations. Tourism training is essential in this industry sector, as tour operators must know all the benefits of visiting a destination and any health, safety or security issues that might be associated with a set destination.

Cruises are one of the most elitist and affluent industry sectors. It offers positions ranging from cabin crew to entertainment and demands the highest standards of customer service. When employed on the ships there is stringent protocol to follow whilst at sea or docking for a day trip. Each operator has their own systems and procedures and specific tourism training can be obtained for individual operators.

Tour operators arrange package deals to various destinations. This involves coordinating all of the other industry sectors and selling this information to clients. An excellent overall industry knowledge is required and tourism training provides this, however top professionals monitor trade publications and industry bodies for updates in legislation. Tourism training and qualifications are essential for tour operators as standards of customer service are extremely high.

All airlines are part of the IAFA and airline operators adhere to their tourism training regulations. With the current security climate it is essential that anyone working for an airline or airport in any capacity has a clearly referenceable history. Tourism training is essential when working for an airline as some destination knowledge is required and excellent customer service skills are required. A second language will also put you ahead of the competitions, even at a basic level.

One of the largest employment sectors is that of hotel and resorts. This sometimes this gets confused with destinations, however there can potentially be thousands of hotels and resorts in any one destination. Tourism training is paramount in this sector as you are required to advise guests on the local attractions and services. It involves interpersonal skills and can provide wonderful travel opportunities to the right candidate.

The car hire industry is not generally associated with much of the glamour that other industry sectors are, however there are fantastic benefits that come with the work. Tourism training is important as you are required to be knowledgeable about the driving legislation of many different destinations. It involves dealing with customers and as with most other tourism industry sectors, if you are multi-lingual you have a real head start.
About the Author
Shaun Parker is an expert on tourism training with years of experience in the tourism industry.
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