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Understand The Technical Side Of Answering Services

Aug 22, 2008
Answering service companies offer help in many areas of the phone and customer answering. The range of professionals who the answering service vary from doctors, legal professionals, home construction contractors, home inspection services as well as emergency services. A lot for not for profit organizations also outsource their messaging service.

The answering service providers usually begin by asking you about specific needs and they in turn take help of technology and software to provide a customized solution for you. If you are looking for a particular area of marketing they can usually provide services which may only include telemarketing or some even may include email marketing or live web chat services. Another area where they help is product fulfillment services.

Some providers are not as sophisticated as the bigger ones are and they only handle inbound calls with a live operator. That can be of help moistly for small businesses but if you are looking for more professional approach and also specialized service such auto responding to voice mails then you will have to go for bigger answering service companies.

With the advancement of technology in the world of web there are several companies that offer completely automated human like solutions. These companies have animated characters that have voices recorded in various languages which are pre programmed. There have been companies which then offer you these animated character based services as an alternative to the traditional human voice based answering services. That is not to say that pure human voice based companies have gone out of favor. Nobody can replace that human element in the conversation.

There is a variety of technology involved in these services and integrated voice response called IVR. The software involved is the tele-scripting software or the translation software. Then there is the use of internet for such services and there is nowadays heavy use of voice over IP phones. There are other web based services too which can help a home based answering service company. These web based companies provide you with ready made planners and pre recorded voice mail messages for free. You can then use these to get more organized and also make some good money using the free resources.

Bigger companies in this business invest in technology and professionals to provide quality service. They also customize their software for your needs and of course they charge you for each kind of customization and any extra add-ons.
About the Author
The author writes about small business answering service software and how its shaping the answering services for small business as an industry.
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