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Six Sigma Training - Employee Assessments

Aug 27, 2008
The voice Of the Customer, external as well as internal, is necessary to understand the factors that are critical to the success of the Six Sigma project.

Importance of Employee Assessment

The contribution of employees has to be carefully assessed by the business. HR metrics or employee ratings are the outcome of employee assessments undertaken by the HR team. Employee assessments help realize the satisfaction levels of the team members. It is an assessment of the work environment of the business as well.

With employee assessments, the organization can understand what the employees comprehend about the Six Sigma project. This is because a proper understanding of the aim of the Six Sigma project helps bring about the overall expected change for the betterment of employees as well as the organization.

A sample survey of employees may be conducted in a formal manner to get constructive feedback. The entire exercise should be carried out to find out the levels achieved in comparison to the goals set.

Preliminary Survey and Comprehensive Survey

A comprehensive survey along with a preliminary one can provide a critical assessment of the employees. A preliminary survey gives a basic assessment of employees, and the comprehensive one may be useful to understand employee perception of the Six Sigma project.

The analysis may help management understand the receptive levels of Six Sigma project employees. Another advantage of undertaking such an assessment include ensuring that there are no factors are developing that may affect the recruitment and retention and engagement of the employees.

The results should sound a warning bell if the aim of the Six Sigma project and employee satisfaction has gone off-track.

What Needs To Be Assessed?

While undertaking an assessment of employees, there are a few factors that should be assessed. Researchers may understand from employees various factors of the Six Sigma project that affect the working environment. They should also be able to find out if the Six Sigma project implementation has brought about any reduction in the workload. This is because Six Sigma projects aim at reducing the process and cycle time.

To find the effectiveness of these proposed changes, employee feedback is relevant. Additionally, the goal of the change is to eliminate and reduce variations in the process, as well as to reduce waste.
The overall result in earnings and profitability as well as employee perception of the issue is relevant to the success of the project. Researchers should assess whether the implementation has brought positive changes to the work environment. The survey also helps management understand if the project implementation has helped improve the position of the organization.

A final comprehensive survey of all employees conducted by the Master Black Belts and the HR department should be based on the initial survey. It should be an individual assessment of each employee. If recorded on proper spreadsheets and charts, improvement areas can be identified and appropriate measures taken to improve the project and employee results.

Employee assessment is a critical factor for the success of Six Sigma project implementation.
About the Author
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for six sigma professionals including, lean six sigma, black belts, green belts, and yellow belts.
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