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Review of SA 5000 Massage Chair by Sanyo

Sep 3, 2008
The focus of this product review is the mid range Sanyo SA5000 massage chair. We will evaluate this massage recliner in 5 separate categories ranging from warranty coverage to massage therapy. Each category can earn up to 20 points. An overall rating is given by adding up the scores for each category for a total of 100 possible points. This structured review helps to balance the review and provide a consistent basis for comparison. Let us take an in depth look at the Sanyo SA5000.

Warranty & Customer Service: Let us start at the company level and rate the warranty and customer service for Sanyo. Warranty coverage is a good benchmark of the manufacturer's confidence is its product. Sanyo gives a 1 year labor, 1 year parts and 1 year in-home service. It does cover the roller mechanism for 3 years. For a company as large as Sanyo, the warranty is a little weaker than we would expect. Sanyo did start offering in-home service, which is an important service upgrade to match others in the industry. At least with in-home service they provide 1 year. Overall, customer service is competent. They have a national hot line with 24/7 service. Turnaround time on service is ok. Our Rating in this category is 15.

Comfort & Ergonomics: This section looks at the ergonomics of the design for comfort and relaxation. This chair comes with padded armrests which are soft and comfortable. The head support pillow is adjustable and contoured to support the head. The back pad is plush and well padded. The leg ottoman is in a fixed position and cannot be adjusted. This can be a drawback to taller users. The layout of the remote control is good and within easy arms reach. There is a wired sub remote that has minimal adjustments included. The SA5000 earns a 15 in this category.

Ease of Use: With the number of features increasing every year in massage chairs, keeping the remote controls simple and easy to use is paramount. We like the simple, yet functional design of the SA 5000 remote control. You have 4 one-touch buttons for automatic massages. There is a Program Memory function which will record the last few minutes of the massage and store it for later use. There is a wired sub remote for the pulse monitoring which must be held during the massage. The manual controls are neatly located in a side panel of the remote control. We give this massage recliner an 18 for ease of use.

Key Features: Sanyo introduces some innovative technology in the SA-5000 massage chair. The have a stiffness detection system and a unique roller system called the GK rollers. The stiffness detection system monitors your pulse rate and your perspiration. The software then is able to determine areas of stiffness in the body and to direct the chairs attention on these areas. The GK rollers are specially designed mechanisms that allow for a gripping massage. The rollers can extend outward over the shoulders and neck areas to perform this unique gripping massage. This is very relieving for tight and soreness in the neck and shoulder region. We give Sanyo an 18 for key features.

Massage Therapy: This massage chair comes equipped with 4 full body automatic courses including Stiffness, Relax, Recovery and Fine. There are also 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses. Select from 5 roller width setting and 5 massage speed settings. This model also comes with an air system for the lower body. This system has 24 airbags and covers the feet, calves and thighs. There is also a multi-point shiatsu massage for targeting the lower body for a soothing and relaxing lower body massage. The massage therapy is very effective in the SA 5000 and it scores an 18 in massage therapy.

Overall, we rate the Sanyo SA-5000 an 84/100. The SA 5000 comes with many of the same technologies as Sanyo's high end version the DR7700. The stroke length of the back rollers is 28 inches compared to 31 inches for the DR 7700, but most of the same technology is in the SA 5000. The factory warranty is just ok and you may want to explore an extended warranty to equal other manufacturer's coverage. The GK rollers are a nice feature for neck and shoulder coverage. The leg rest would be more ergonomic for the American market if there was an extension built in. If you are looking for a massage chair recliner in this category, the SA 5000 is one you should check out.
About the Author
See more information on the Sanyo SA 5000 massage chair. Discover other mid class massage chairs from Omega, Panasonic and others. Want to ktoday more about other Sanyo models? Visit us today.
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