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Is A Money Back Guarantee Required When Selling Products?

Sep 4, 2008
Do you have business questions that are stopping you from really progressing within your market? I know as my business grew I came across road blocks, big and small, that sometimes would put me behind schedule or just stump me. In this article I will answer two of those questions on creating products.

Here is the question:

Is A Money Back Guarantee Required When Selling Products?

It is often the merchant account that stipulates what type of guarantee you have to give, or any guidelines to do with that. Some require that the guarantee cannot be longer than 30 days, so you should definitely check with them.

So I would check with your merchant account. That is probably the best place to go and they will be able to point you toward the specific rules and regulations that the government has set, but your merchant account is the one that is going to be following it because they are the ones responsible for the money coming and going and that is why they are obviously following the FCC and they are up-to-date on all the FCC rules and regulations.

Check with your merchant account, but they are the ones that typically stipulate how long you can and cannot offer guarantee for.

Question Two:

Are their people who will buy your product, download it and then immediately ask for a refund based, basically stealing it?

With every industry, you will have people who always ask for refunds even when you know they have downloaded your product just hours before. One group that sometimes goes unnoticed is the group that buy your product, then proceed to give their download link, or login information to their family, friends and colleagues, so by the end you have at least ten people accessing one account. If you don't have a tracking system set up this is very hard to detect.

With my tracking system that I have set up now I am able to see how many IP addresses are accessing my information and different things of that nature. When I first started I didn't have any type of system set up and although I knew people were passing around my info, I had no way of identifying exactly who they were putting a stop to it.

So there are products out there like Product Padlock that Armand Morin created, and it does helps you secure a lot of your digital products that way where it will give you the ability to see who is downloading your product, how many times they have downloaded it, where people are downloading it from.

Using this tracking system if you notice five completely different IP addresses are downloading your products, that is a good indication that they are sharing the login info around. Product Padlock is a great resource to use to keep track of this information. As for a definite percentage or numbers of how often it happens, I don't have that information. No matter what product I sell though, it happens.

Find out more answers to your product creation questions by checking out www.InstantBusinessAnswers.com
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