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Product Review: HT-7120 Massage Chair by Human Touch

Sep 9, 2008
This product review is of the HT 7120 massage chair recliner by Human Touch. We will review this massage recliner in 5 separate categories including the following: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. Each category can earn up to 20 points for a total possible rating of 100 points. The HT 7120 is a mid range massage chair in the $2,000 to $3,000 range.

Warranty Coverage and Customer Service: We start with warranty, since this is the consumer's long term protection against the occurrence of defects in workmanship. The warranty coverage for the HT-7120 is 3 years on the structure, 1 year on parts and 90 days labor. Labor is provided for 90 days and Human Touch will cover the shipping to and from the customer during this period. There is in home technician service available, but at the customer's expense. This is a very light warranty by industry standards. Customer service is provided by Human Touch and they are competent at diagnosing problems. We rate the warranty coverage for this recliner a 12.

Comfort and Ergonomics: With any massage chair design, ergonomics is an important aspect of design for comfort and relaxation. We like the ergonomics of the HT 7120. It has a very contemporary design, yet it fits the body well and is very comfortable to sit in. The controls are laid out well and positioned in good locations. The leg ottoman can be adjusted in the width of the wells, but you are unable to extend the leg ottoman. This recliner earns an 18 in this category.

Ease of Use: We are always concerned how the controls of the massage chairs are going to be with so many new features being added to these chairs. Regardless, the controls need to simple and easy to use for the users of the recliner. Human Touch has come out with a very well designed remote for the HT 7120 with a slim design. It has control buttons on two sides of the remote which is unique. The remote goes into a pocket on the chair, so there is not remote stand. The leg ottoman is flipped manually and takes some coordination. We give it a 19 in this category.

Key Features: The interesting features in the HT-7120 are the compression massage and the channel width adjustment in the leg ottoman. The compression massage is based on sports massage therapy. It is a combination of stroking massage and a rocking motion. The stroking massage helps to elongate muscles and also applies firm pressure for deep tissue relief. The rocking motion helps to loosen the spinal joints and relieve pressure. The channel width is adjustable in the leg ottoman. This is a nice feature allowing for the pressure to be adjusted to better accommodate your calves and feet. We give this recliner an 18 for key features.

Massage Therapy: The HT-7120 comes equipped with 3 pre-set programs, 5 manual massage programs and 3 level height controls for your back. The 3 pre-set programs are sore muscle relief, energy rejuvenate and auto-demo. The 5 manual programs are rolling, kneading, compression, percussion and vibration. There are heating elements built into the lower back or lumbar area to soothe lower back pain. There is a full body stretch mode which decompresses your spine. The feet and calves are massaged with the rotating leg ottoman. This is a therapeutic massage chair with effective massage therapy. We give the HT 7120 a 19 in massage therapy.

So how does the HT 7120 rate overall? We give this recliner an 86/100. The main area of concern is the short warranty per the industry average. This is a well designed and constructed massage chair and we don't necessarily understand the short warranty. The massage chair boasts some excellent massage therapies with the compression massage. You get lower lumbar heat controls and a stretching function. If a mid range model is something you are considering, then the Human Touch HT 7120 may be a good massage chair recliner option.
About the Author
Interested to learn more about the Human Touch HT 7120? Check out more about this contemporary massage chair recliner. Human Touch has a wide range of massage chairs in addition to the HT 7120 Massage Chair. Peruse our other reviews.
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