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How To Assess the Accounting Department Of The Call Center?

Sep 13, 2008
Accounting is considered a corner stone for every company, especially if it is a call center. Consequently, the accountant's role is very important to realize all the company's targets, at either the short term or the longer one. Yet, to be able to recognize the degree of the accounting department progress, it must assess it.

Assessment the accounting department of the call center may involve many management basics, along with discovering the performance enhancement, whereas positively or negatively, to be focus on later in estimating the plans.

Accounting includes many basic components and elements. Preparing the annual budget of the call center is the most important element. Getting involved with taxes, expenses, insurance, costs, revenues, interest rates, salaries, and all other accounting issues related with the call center are not easy.

In the call center, there are some senses of choices. The accountant can choose to be more accurate while performing his sensitive job. He can also choose to use computer or not according to the degree of his absorb of the new technology. Yet, he is in some degree obligated to follow the instructions of the General Manager strictly to realize the harmonic cooperation between all the call center's departments.

Regarding the present accounting system and considering the human motivation in this regard, the accountant may encounter some stress and depression while trying to finish his job on time or to follow the new program of accounting on computer to enhance the call center. To commit any mistakes in accounting means to cause deficit and loss to the call center as a whole.

Rewards at all their levels, such as profit sharing, bonus, raising the salaries are introduced in the call center. Even the Thank You Letter sent to the perfect accountant will be a reward, which pushes him to work and enhance his position as well. Those rewards, according to the psychologists, are the most effective methods in motivating behavior for the best progress. How to enhance the employment as a general and an accounting department employment as a special is to reward them. Rewards can do as a magician to improve the employee morale, quality of work, along with his productivity. Inspiring rewards categories for professional jobs will realize all the call center's targets. Thus, applying the rewards policy is great. It will satisfy the employees' needs during their work.

The goals used in the call center are highly planned. They are determined according to annually plans. The basic aim is to raise the profits of the call center by more than 100% at least per each year. Added to the monetary issue of the call center's targets, the occupying of a great rank in the international market is another target. Yet, this rank is still in necessity to focus on the utmost available technology, especially in accounting department. To get a new software to easiest the operation of calculating, prediction, and estimation is very important for the call center at the present to realize, not only the internationally target, but also to satisfy the human employees as well.

To assess the accounting department of the call center is not easy. Yet, it needs more time and effort, along with continuous supervision and control from top management.
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