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Power Your Workforce with Key Performance Indicators

Sep 16, 2008
Develop a high performance workforce with key performance indicators that capture and describe what powers your individual employees. This article will provide you with information that can help you evaluate employees whose performance is beneath their potential. Whether you're an executive, a manager or a supervisor, the following information will be beneficial to you.

Have you ever wished employees came with instruction manuals? Key performance indicator reports are like instruction manuals, filled with essential information about your people. Are you looking for a powerful management tool that will give you the answers you need to find out what makes your employees strive to do their very best?

When you evaluate your employees, especially those whose performance doesn't match up to their potential, be sure to ask these questions:

- Can they do the job?
- Do they want to do the job?
- Will they do the job?

Key performance indicators can help you create a professional development plan for employees that need help with motivation and focus.

Research has shown that behavioral characteristics can be grouped together in four major divisions or styles. People with similar styles tend to exhibit specific behavioral characteristics common to that style. All people share these four styles in varying degrees of intensity. The acronym that describes these styles, DISC, stands for the four personality styles represented by the letters: D (Drive), I (Influence), S (Steadiness), and C (Compliance).

Key performance indicators measure the productivity tendencies of quality work, initiative, teamwork, and problem solving. It also predicts how people respond to job related stress, frustration, and conflict, as well as their motivational tendencies. This information an be used to individualize training and motivational efforts, and communicate more effectively with the people you employee. Key performance indicators provide feedback to help your organization build productive teams, develop effective managers, train a powerful sales force, improve customer service, and ease frustrations and interpersonal conflict.

Key performance indicators are frequently used in training situations to resolve issues involving:

- Communication
- Customer Service
- Motivation
- Behavior Conflicts
- Task Management
- Pace of Task Completion
- Stress

Many organizations also use key performance indicators to improve:

- Customer Service
- Sales
- Employee Relations
- New Hire Orientation
- Project Team Development
- Harassment/Diversity
- New Manager Training

Building a high-performance workforce by enhancing and improving the engagement levels within an organization begins with understanding today's workforce. It's no secret that engaged employees are highly motivated, excited and enthusiastic about their jobs. They resist distractions, tend to forget about time and routinely produce significantly more than the job requires. They enjoy searching for ways to improve circumstances and volunteer for difficult assignments. They also encourage others to increase their levels of performance. They are proud to be involved with their organization and are more likely to stay with the company long term. In the end, there are many benefits and advantages to understanding why some employees have better work ethic than others.

Today, many organizations use key performance indicator assessments to help them develop a highly productive, fully engaged workforce. By measuring employees' attitudes, motivations and outlook on their employers, current managers and job functions, organizations can gain a vital perspective on the current reality in their company and pinpoint areas of concern affecting the total workplace experience. Key performance indicator assessments give insight into your employees' opinions about human resource issues, the role work plays in their lives, what their job-related needs and preferences are and what motivates them in the workplace.
About the Author
Jim Sirbasku is co-founder and CEO of Profiles International, a leading provider of human resource management solutions and employment assessments for businesses worldwide. For more information about using assessments for Key Performance Indicators (KPI), visit our website.
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