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How to Select a Headset for a Work At Home Call Center Job
If you have been hired to Work at Home as a Call Center Representative you will need to buy a good headset. Here are some tips on what to look for.
a. Most Call Centers require a corded telephone and corded headset with a noise canceling microphone. Wireless headsets can pick up static and are not as secure as a corded model. Handsfree headsets allow you the flexibility to talk on the phone and use your computers keyboard at the same time.
b. Look at headsets that have an external earpiece instead of an in the ear earpiece. In the ear earpieces can attract more bacteria and possibly damage hearing if there are loud noises.
c. Either your headset or your telephone should offer a mute feature and a volume control button. Most call centers have a zero noise policy so you will want to be able to click the mute button if the doorbell rings, baby is screaming etc.
d. Headsets come in a wide range of prices to fit every budget. Good brands to look for are Plantronics, VXI and Ativa. Headsets can be found at places like Office Depot, Staples and Amazon. If possible try on the headset to make sure it fits comfortably on your head.
e. Be sure to keep your reciept so you can return it if you find the features do not work well.
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