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Ebay and Paypal

Aug 17, 2007
E-Bay and Paypal are two giant firms which are involved in sales transactions of customers. E-Bay is an online portal in which buyers could auction and bid items for sale. On the other hand, Paypal is the most popular online payment system used through credit cards. The teaming up of both firms is inevitable because E-Bay provides the goods to be purchased while PayPal provides the resources to be used.

E-Bay has indeed grown as the number one destination of online shopping through auctions. E-Bay offers a variety of choices when it comes to books, food, gadget, technology stuff, and many others. The variety and diversity of E-Bay makes it the most visited site whenever buyers are thinking of something to purchase. It is also a favorite destination for online shoppers who want to have a quality bargain of the items they want to buy. On the other hand, Paypal is the most reliable online payment system utilized whenever holding transactions. The firm claims that they have 16 million users worldwide. Despite of such successes for both firms, there are still many criticisms regarding the nature of both businesses.

E-Bay is often criticized as a portal that is not pro-buyers instead, it some people consider it as pro-sellers. Some buyers accuse E-Bay as not being true to their business and does not really live up to their word. On the other hand, Paypal does not really receive a lot of complaints but when it does, no one seems to mind. This is because their customer service department does not do their job well. No one really assists the customers and when they reply, it seems like the customer waited for 20 years before an action was done.

Due to the partnership of these two companies, many speculated that E-Bay would acquire Paypal. Many people were not in agreement to this deal because they believe that once E-Bay had acquired Paypal, the rotten service of the firm would eventually be more than worst. Aside from that, competition would also diminish in the market. Despite the said speculations, both firms deny that a joint venture or acquisition between the two companies would happen. Both firms insist that they would continue each other's operations separately and not as a joint company. Both firms also expressed that their partnership between each other is solid but not to the point of collaborating with each other.
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