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Computerized Business Process Management Systems Are Smart Considerations

Aug 17, 2007
Almost every business in the world uses business process management principles whether they know it or not. Any regular process that's designed to ensure a business runs accurately and efficiently is a business process management tool or measurement. When BPMs, which they're called for short, involve a number of complicated steps, business process management systems that are computerized can really help ensure proper procedures are followed while also allowing for a system of easy measurement.

A computerized business process management system can help track productivity, ensure policies and procedures are being followed, measure output and more. What a good system does is give a manager an overview of operations to see if there are things that can be improved upon and what areas are running up to expectations. When a computerized business management system is brought into play, the big picture is easy to see and reports can even be generated that enable a company to clearly identify things that might need to be done to improve how work is being handled.

Let's take a look at a fictional corporate situation that involves the use of business process management system tools to track employee productivity and adherence to company policies.

The Daily Gazette Newspaper is one of 100 publications in a chain. The chain's BPMs involve a prescribed number of certain kinds of stories on a monthly basis, a certain number of photographs, a target number or less of corrections, sales to a certain dollar amount and circulation cold calls that equal X amount. Each newspaper in the chain must meet its monthly requirements or the corporation gets upset.

Understanding the need to meet the BPMs, but not having the time to track the targets manually, the Daily Gazette chooses to institute a business process management system to do some of the work for the publisher. What happens here is that each week the editor and other managers are responsible for plugging information into a computer system that tracks what's been done and what hasn't. There is an option for explaining reasons why certain things didn't get done or why they went above expectations.

The end result on a monthly basis by using the business process management system is a clear report for the publisher to present the corporate supervisors. This report details each BPM and whether it was met during the particular month. If it wasn't, the system has the explanations at hand to show why and will even enable the creation of trend reports down the road. If, for example, the Daily Gazette failed to get its prescribed number of school stories in a certain month, a trend report might show it's because the area's schools tend to slow down in activity during the weeks proceeding a vacation period or even a state-mandated testing period.

In short, a computerized business process management system enables the publisher and the corporation that oversees the paper to quickly see how and what the individual company did during a month. It can assist in goal management and setting and even help managers see what their shortcomings might be without someone having to generate reports manually.

BPMS make it easier to track productivity and pinpoint areas that might deserve concern and those that might deserve kudos. Plus, a good business process management system simply makes it easier to ensure the goals of a company are kept in the forefront of employees' minds during the course of a normal work day.
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