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Support Ticket Software: Silent Money Maker?

Aug 17, 2007
How do you know if you need a support ticket software. There's a series of things you would normally consider to find out if you really need one, but I came up with a couple of questions that will help you realize if you really need to manage your support effectively: Do you own a website? Does your website get visitors that are curious about your products or services? Do you get emails from your visitors asking you the same questions?

The problem is that you don't know how to automate all your support, and even with a support ticket software you won't necessarily be able to do it because not all of them are made the same. This is why so many marketers that are making incredible amounts of money online have spend hundreds of hours a month answering emails and doing the same support (most of them without even knowing it) over and over.

Why don't they find a solution, well who really knows, but I know you're a sharp cookie if you're still reading so don't fall into the category of the people that run their business in the same way for years you know, the ones where 5 years later they are EXACTLY the same, you want to be constantly improving your business to work less and sell more. That's what this article is about.

If you actually manage the queries from your customers, the benefits become so apparent it would be hard not to pat yourself on the back because you've actually done something really effective. Some of the benefits of doing this are : Reducing your support by almost 90%, your responses actually getting through to all your customers, answering questions in less than 30 seconds effectively, and many more.

This is why if you get a support ticket software that does this, you will not only save thousands hours per year but it will also allow you to focus on creating new projects, making more money. You see, it's not how much time you work, because you can spend a lot of time doing activities that are not profitable, but it's how effectively you work. If you work smart you don't have to work as much and chances are you'll make much more money in the process.

The way to get to this place with your website is simply by setting up a support ticket software on your website. I know this doesn't seem like that much at first but there is enourmous power in doing this to your website. The key is to place the right script that does one simple function: Put all your FAQ's in front of the customer before he asks a question. That is how they find their answer.

There are many scripts out there that are just designed to organize your tickets. That's good but it's not all that you want to get. You want a solution that also places your commonly asked queries in front of your customers automatically so you don't have to answer the same question over and over. So do a search and you'll find if you really need a ticket systema and the one that works the best for you.
About the Author
Looking to simplify all your support work? Discover how a Support Ticket Software can save you time and set the profits for your business on Fire!
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