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Small Businesses Realise the Value of VoIP
The demand for Voice-over Internet Protocol (VoIP) has increased massively in recent times, as organisations fully realise the greater functionality that VoIP can offer. IT departments and senior management are slowly becoming aware of other benefits of VoIP, other than the more widely-known cheap telephony benefits which are more publicised. Increasingly, medium-sized organisations are realising the full potential of VoIP.
Because of increased awareness of unified communications and Fixed Mobile Convergence (FMC), VoIP is becoming easier to introduce intro organisations as the value of its services to specific industry requirements becomes clear. Companies who want to introduce flexible working could adopt VoIP, while others may be more interested in the ability to distribute phonecalls more effectively or control customer service standards. Convergence is the integration of voice, data and other media over a single infrastructure using IP.
The price of VoIP is falling, which has made it a lot more attractive and viable for medium-sized organisations who understand the value of VoIP. Initially VoIP was sold on the promise of cheaper calls, and that's exactly what's happening with FMC.
The real benefit of Fixed Mobile Convergence is not about coming into an office and switching from mobile to PBX, but to enjoy IP PBX capabilities on a phone. Company members who may only visit the office once or twice a month, benefit greatly from having a mobile communications device with all the benefits of a fixed desk phone.
Providing PBX functionality on a mobile device enables users to access email applications, and fully embodies the mobile office. PBX functionality presents a powerful sales message when talking to organisations who have employees who need office-based resources away from the office.
Clients can benefit from accessing services like VoIP with increased resilience, reliability and flexibility. Faster data traffic and higher bandwidth, mean an increased potential for staff to work remotely and at their own convenience.
Convergence means a reduction in operating costs as only one network is needed. Integrated networks offer more flexibility for business, so as businesses grow the communications infrastructure can grow with it.
Often the first companies to jump to new technologies, such as media companies who have adopted VoIP, are often the first to benefit. What businesses want is services that are reliable and resilient, with all the hassle of dealing with faults handled by the service provider, despite the business having complete control of the network.
Increasingly, small and medium-sized businesses are realising that VoIP could greatly improve the way their business works.
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