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Managing Teams And Six Sigma

Aug 17, 2007
Six Sigma concepts and methodologies are completely different from other types of quality improvement techniques that are normally deployed, making it all the more necessary to provide the requisite training to team members associated with the project.

Managing Implementation Teams Through Effective Training

Normally, the most experienced employees are selected for carrying out the implementations. However, mere experience does not guarantee the success of the implementations because Six Sigma requires extensive knowledge about the various tools and techniques that are utilized during the implementations.

By providing the requisite training, organizations can easily transform their employees into Six Sigma professionals such as Green Belts, Black Belts, Six Sigma Champions and others who will then be able to carry out the implementations far more effectively. Another problem is that employees are generally resistant to change, even if the changes aim at reducing their workload and improving their work environment.

Some employees are of the opinion that Six Sigma ultimately results in job-cuts. Such employees are unlikely to lend their full support and cooperation until and unless the organization makes it a point to alleviate their fears and misconceptions. The best way of achieving this is to include an awareness program as part of the training, providing a glimpse of all the potential changes that are most likely be initiated by the implementations. Employees should also be informed about the HR policies that have been devised to deal with unavoidable job cuts, if any. Once employees get to know all these, they are most likely to react positively to the implementations.

Continuous Support And Guidance

Six Sigma implementations are carried out at the most basic level, but this does not free senior management from its duties and obligations. Top management cannot afford to overlook the implementations in the guise that it has other important issues to deal with. Support and guidance from the senior management becomes all the more necessary when the implementations are to be effected in complex business processes characterized by multiple sub-processes.

The implementations require support in the form of men and material, which need to be sanctioned in a timely manner without affecting the day-to-day functioning of the organization. This will only be possible if the senior management plays the role of an active member dealing with the implementations. Continuous support and guidance from senior management will make it possible for implementation teams to carry out the implementations within the specified time and monetary budgets.

Proper team management is necessary for successfully executing any type of project in an organization and Six Sigma is certainly not an exception, although it is quite different from other type of projects. Just by utilizing the basic team management concepts and techniques, organizations can easily ensure the success of their Six Sigma initiatives.
About the Author
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.
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