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Picking The Right Property Management Company

By Steve Miller
Oct 10, 2009
Do you own a rental home in a vacation hot spot? Do you want to rent out your home as a vacation rental? If you do, you should hire a property management company. But be warned, not all property management companies are created equal. Below is a list of five services that the property management company you hire should have. I am going to use a vacation home in Spain as an example but you can apply these same concepts to anywhere in the world your vacation home is located.

1. It Is All About Customer Service

The renters who stay in your villa, vacation rental home, or apartment need to be taken good care of. That includes going above and beyond when it comes to customer service. Often people who rent your vacation home need extra things like a map or directions to the nearest grocery store, hospital, and restaurants. These are easy things that a property management company should provide your renters. All it takes is a little bit of time answering a few questions that can make all the difference. Make sure to get a property management company that really takes care of your renters and understands the importance of customer service. Your renters should arrive to a crisp and clean home, villa, or apartment.

You want to find a property management company that gives tenants a welcome packet that includes a map of your rental property and the surrounding area. Make sure that they handle collecting rent in a professional manner and that they handle maintenance requests quickly. The property management company should also handle your renters questions regarding turning on the utilities and phone in a friendly manner.

2. Cleaning

The property management company you select should have a quick turn over rate when it comes to cleaning and getting your house back on the market between renters. If your rental home is in Spain and you live in the U.S. or England, you will need a local to the area property rental service that takes care of scheduling the cleaners. For your vacation home, cleaning must be done between guests' stay. Furthermore, the yard must be maintained year round and so they should schedule gardeners. Make sure that these services are provided by the property management company.

3. Keys and Other Necessities

If you live in the U.S. and your vacation home is in Spain, you want to make sure that the rental company you hire will take care of all the legal requirements in the area in which your vacation home or apartment is located. For example, they should take care of paying the property tax on time, paying the cleaning service and other vendors on time, providing you with monthly financial statements and accounting, take care of switching over the utilities, etc.

You need to make sure the company you hire will handle protecting the furniture and other items in your vacation home. They should do an inventory and keep a list and check to make sure that none of your belongings are being stolen each time a guest departs. You want a property rental service that provides these services so you do not have to worry about things being stolen out of your vacation rental.

4. Dealing With Repairs and Maintenance

Make sure that the rental company you hire has connections with vendors in the area. The reason is that they get volume discount because they provide a lot of business for these vendors. They also know who to trust and who does a good job. You do not want to spend hours on the phone and the Internet trying to find a dependable handyman in another country.

5. Pitching Your Rental Home

Check to be sure the property rental service will promote your apartment for rent or Spain holiday rental. Promotions will increase your number of rentals and profits each year. A property rental service may handle your advertising in local, national and international venues. If they have a website, they may promote your holiday rentals at the site. If you own a vacation rental near golf courses, then make sure they will advertise your rental from the angle of "golf holidays."

Keep these features in mind during your search for a property rental service. By choosing a service with great features, you'll have peace of mind knowing that your holiday rental or apartment for rent is in good hands!
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