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Things To Evaluate When Searching For Document Translation Providers

By Joyce R. Gilkey
Oct 27, 2009
There are numerous translation companies operating online that offers quality service. The challenge now is to find the right company that will meet all of your needs. Price is not your only concern when finding a translation company, you also need to know whether they can deliver the service that you need.Get the most value out of your money by asking translation companies these questions:

Does the firm provide an instant cost estimate of your project? With the use of the internet, translation providers can now produce quotes quickly. To request for one, you just have to fill up a form on their website with the details of your project. Companies may either provide a quote automatically or have an account representative review your project and send you the quote within 24 hours. These two methods provide you with a good initial estimate of the project.

Do they offer specialized services? Reputable companies can provide translations for a specific niche market or topic. Your project will be assigned to a translator with background knowledge of your industry. If you have a legal document then, someone who is familiar with law will be assigned on your project. If you have a marketing brochure, then a translator with a business background will handle your project. Search the marketplace for a company that has a proven track record with translating documents for your industry.

How long will they work on the project? Various companies have the option to expedite small projects and deliver them within 24 to 72 hours. Take the time to research different companies and see if they actually adhere to their promised turn-around times.

Does the company employ certified translators? Translators are required by some firms to undergo training and to acquire certificates. Ask companies if they are members of translation associations such as ATA, U.K. Institute of Translation and TRANSLEX.

Will a project manager be assigned? Most document translation companies will assign you a project manager or account manager to handle each step of the translation process. This makes it easier to keep track of the status of your project, and you can ask any questions directly to receive a prompt response. Account or project managers will also be in charge of sending you the final bills and invoices for your project, and can explain the costs of your particular document translation project in greater detail.

Does the document translation company use machine translation tools? Some companies use machine translation tools or software programs to complete the translation, but this can compromise the quality of your documents. Look for a company that uses only native-speaking human translators so that your document will be of the highest quality, and will make sense to a native-speaking customer or client.
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