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Customer Service in a Home Business

Oct 13, 2007
It is very exciting to have a home business that you operate and manage. Many people take advantage of a home business in the wellness industry. But the key to remember is that there are many, many home business companies that you are competing with on a daily basis. To be very successful, you need to have an advantage over your competitors. Your biggest advantage that many new business owners overlook is customer service.

Our customers are our bread and money. Without a strong customer base we would not have a home business to run and operate. There are tons of companies in the wellness industry that are competing for the same niche customer base that we are. The good news is that you can have a leading edge over your competitors by providing excellent customer service in ways that the other guys have not thought of or simply do not want to take the time to do.

Make your company a personal company. With computers and programs, too often customers start to feel like they are just another customer number in your data base system. You never want your customers feeling like this. You must take the time to make them your top priority. One step is to make sure that their orders go out in a timely manner. You might be busy and even need help during peak seasons, but it is very important to make sure that customers get their orders in a timely manner.

Instead of using auto responders, send your clients an email personally thanking them for their order and letting them know that the order is on the way. This might seem time consuming and actually if you're having a successful wellness industry home business, it is in fact time consuming. It is important to either send these thank you notes and order confirmations yourself or have a friend or employee send them out.

If you hand pack your orders, make certain to hand write a thank you note for the order. You can still do the computer invoicing and packing slips. You are showing your customers that they are not just another number in your customer data base.

Follow up with your clients and customers. Ask them if they received their products and if the orders were fine. This lets them know that you care about them instead of just using them for their money. If there is a problem, take the time to correct it.

Do not do any additional selling like your competitors do. Just let the client or customer know that you are there for them should they need additional services, products, or have a problem with their current products or services.

The customer is always right no matter. If a customer complains about a product, you are better off refunding their money or correcting the problem than arguing with them. You want repeated business. Losing an occasional profit here and there from orders is much better than losing many of your potential repeat customers. Follow the philosophy that the customer is always right and try to correct problems to win over a customer than to argue with them.

You can follow these suggestions for taking the leading edge for customer service for home business. Just because you are a home business does not mean that you offer less than the big companies. In fact, you can offer more customer service and find yourself growing by leaps and bounds in your new wellness industry home business.
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