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Key Benefits of IP Telephony

Oct 20, 2007
IP telephony has reshaped the business organizations and revolutionized the way the business firms communicate. IP telephony is a sophisticated style of communication technology that allows all types of communications including audio, video, and wired as well as wireless voice, through the usage of Internet Protocol (IP) network.

In other words, IP telephony is simply a term collectively given for technologies that adopt packet-switched connections of the Internet Protocol in order to exchange fax, voice, and other forms of information, which were previously done via the public switched telephone network's (PSTN) dedicated circuit-switched connections.

Through the unification of many locations within a business firm, for example, uniting mobile workers into a single converged network, IP telephony provides innovative as well as tailor made solutions for your communication purposes. A multitude of innovative features are attached with IP telephony, including, high degree of scalability and survivability, multi-site connectivity through the data network, sophisticated calling features, web conferencing integration, WebSphere portal integration, and unified box.

IP telephony technology offers a myriad of significant cost as well as performance benefits over maintaining a separate network for voice, video, and data. One of the key benefits of IP telephony is enhanced productivity. Since IP telephony supports a host of applications and devices, it enables employees to carry out their tasks more effectively and efficiently.

For example, IP SoftPhone - a software-based application - allows phone users to incorporate their telephone functionality into their desktop or laptop PC. Similarly, IP videoconferencing is a great way for employees at different sites to effectively communicate, thereby reducing the business travel expenses as well as the need for face to face business conferences.

Another key benefit of IP telephony is improved business resiliency. As IP telephony solutions are structured in such a way to detect and eliminate single points of failure, it can be dispersed to safe guard against local troubles in service and to automatically redirect data, voice, and video traffic around failures.

Perhaps, most significant of the benefits of this communication system is cost savings, since IP telephony has capability to converge voice as well as data networks into a single cohesive network, the overall management system is streamlined from a single location, which in turn ensures reduced costs for moves, adds, and changes.

Improved customer responsiveness is also a key benefit of IP telephony. The success of any business organization depends on the way you satisfy your customers. Good communication is also vital for maintaining customer reliability. Since IP telephony enables for options for business firms to effectively communicate with their customers, it not only allows for improved communication but also for reaping benefits of low cost infrastructure.

Key benefits of IP telephony also include:

- Ability to concentrate on core business functions
- Automation of routine administrative functions
- Riddance of intra-site long distance expenses
- Reduced administration as well as network costs
- Effective optimization of existing resources
- Elimination of risks associated with vendor lock-in
- Integrated applications
- Simplified administration in connection with telecommunications infrastructure
- Enhanced efficiency of IT resources
- Guaranteed service delivery
- Enhanced operational efficiencies
- Effectively bring together mobile and remote employees
- Add innovative features including hardware
- Reduced telecom cost via toll by pass
- Increased mobility, ie, with the introduction of this technology, employees are no longer tied up with the phone in their offices. This in turn has enabled the workers to communicate on business matters from home or even from the road
- Benefits of virtual workforce, ie, this system enables it allows call centers and other business desks to operate independent of physical boundaries
- Effective as well as efficient management of your fax, voicemail, and email messages
- In most cases, IPT environment is safe and secure
- Above all, IP telephony system aids for future business growth

From the aforesaid discussion, it is evident that IP telephony is an inseparable segment of today's challenging as well as rapidly growing business environment.

Nowadays, scores of service providers are in the scenario to provide world-class, managed services for IP telephony. Many of them render lifecycle support and management for IP telephony environments, thereby allowing business organizations to concentrate on their prime revenue generating business activities.
About the Author
Datacraft is the leading independent IT services and solutions company in Asia Pacific. Datacraft combines an expertise in networking, security, Microsoft solutions, storage and contact centre technologies, with advanced skills in consulting, integration and managed services, to craft IT solutions for businesses.
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