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What Happens When Auto Glass Repair Fails

Dec 6, 2007
It's really not something that we think about too often. What happens when the auto glass repair job we had done isn't done properly? For a car owner, we simply yank someone out of the phone book or call someone with a catchy jingle that we heard once and tell them our needs and hand over our keys. What happens next is not known to us and we tend to keep it that way.

In our own self imposed ignorance, we simply expect that the auto glass repair company will do the job and we get our car back later that day. Most of us are more concerned with getting a replacement inspection sticker to avoid getting pulled over than we are about the work that was done.

Upon basic inspection, it is difficult to discern whether the window repair was done correctly or not. It looks like it fits, it looks clean and new, and so off we go back into our world with our newest inconvenience taken care of for the day. Auto glass repair is not that simple, and there have been numerous places in Dallas, the surrounding areas, and other parts of the country who have been infiltrated with under par window replacement issues. The consequences can range from annoying to life threatening, and we the public are none the wiser.

The Dallas area has a high incidence of such insufficient window replacement simply due to the large number of glass companies in the area. Just like a town with too many hot dog stands, the bad hot dogs are bound to rear their ugly heads more often simply because there are more of them. Dallas hot dog stands are doing fine, the glass companies are now finding exactly where they stand on the quality scale.

Glass companies that return vehicles without a basic standard of safety are risking more than a leaky windshield. Windshields that leak are annoying and they are also a precursor to a large-scale problem waiting to occur under just the right circumstances. Window repair is not a simple project. Companies that lack the resources to properly train their employees, pay employees just enough to retain the good ones.

They lack the knowledge themselves in order to pass it onto their employees. Which risks their client's lives with every slap dash window repair job that gets through. The general public of course, is impatient, requesting their vehicle is cared for now and without delay.

Glass companies also want to make their customers happy and offer them a speedy service that may or may not cave in on them. Glass companies must be willing to stand up and explain to the general public that a good window repair job is necessary and that they need to be patient. If the job is done correctly, customers need to wait about an additional 30 minutes on average.

Auto glass repair jobs that fail to do a good job create the most dangerous of situations. Of course, they don't fail while your car is happily parked in the lot on a clear sunny day with no one behind the wheel. Rather, they fail in high winds on stormy nights, causing cuts and vision impairment on highways and overpasses.

They fail in the car wash, allowing burning hot water and wax to infiltrate the car and cause severe damage to skin, eyes, and of course the interior of the car. They fail while people are driving, causing nasty accidents and damages to both vehicles and humans along the way. It is rare that glass companies can even be held accountable after the fact, as the accidents that follow are more than enough to tear the remains of the windshield apart, leaving behind a tattered vehicle and the people that were riding in it.

Auto glass repair businesses are not a place for slap dash handy work and rush jobs, but window replacement takes a real skill and education in attaining that real skill. Of course, we want our cars back as soon as possible and we want to just go about our day without having to be bothered with the annoyance of a broken windshield. Unfortunately, it is up to the glass companies in Dallas and elsewhere to determine for us that they know what is best when it comes to the safety of our windshield. We ask them to fix it, and we hope they realize the great responsibility of window replacement.
About the Author
David Warren is owner of Apple Glass Company, a glass repair and replacement firm that serves the Houston, Dallas and Fort Worth, Texas markets. Contact David Warren at 281-440-1292 or visit http://www.appleglasscompany.com to schedule a service appointment.
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