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3 Ways To Find A Call Center Job

Dec 20, 2007
Finding a call center job is easier than you would think. Call center jobs have such a high turnover that it makes it easy for someone armed with a little knowledge to get into a call center job. Once you get that call center job, most agents can stay for life if they choose to. As I said, turnover tends to be high so a call center agent who sticks around usually gets promoted to call center supervisor or manager quicker than in most industries. Here are 3 quick tips for finding a great call center job.

1. Apply multiple ways.

If the call center has a job posting on CareerBuilder and on their website and they allow walk ins, apply to all three locations. While it is definitely repetitious, the hiring manager will see you as persistent, a desirable trait in the call center industry. Persistence is key when looking for a call center job, especially since most call centers are small operations. If you can find a company who has job postings online, in local newspapers, and advertised on the outside of their storefront, you've found a company who is eager to find employees, just the kind of place that you're looking for!

2. Highlight your strengths.

When applying for a call center job, your strengths should all be people related. Your job building computers is not going to be as good on your resume compared to being a cashier at a grocery store. Since call center jobs all deal with people, "people skills" is what a call center is looking for. If you can highlight those people skills you're one step closer to a call center job.

3. Come prepared.

As you know you should always come dressed for success, however when you show up to fill out an application at the call center, you should be prepared for an interview. Many call center managers like to interview people on the spot because they have immediate vacancies and want to put people in seats as quickly as possible. To come "prepared" does not just mean suit and tie, it means coming mentally prepared for the call center job interview. During the interview the call center manager will be listening to see if you understand what goes on in a call center and trying to decide if you'll be a good fit on the phone with customers. To make sure you're a good fit, use proper grammar, annunciate every word and don't rush through the interview. Take your time and make sure you understand what the interviewer is asking before you answer. Not only are those good skills for the interview, but they're also great skills when on the phone with customers!

Now that you know those three quick and easy tips, you're ready to go apply for some call center jobs. My favorite place to begin searching is online. You'll get a broad range of call center positions and can search by locale before hitting the streets with your resume in hand! Good luck on your call center job hunt!
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