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Business Process Outsourcing and the Philippines

Jan 30, 2008
As of now, the Philippines is considered as second only to India in providing business process outsourcing services in the world. The Philippines, however, is quickly catching up to bridge the gap. As the need for cost-cutting measures of developed countries continue to diversify and increase, the Philippines is set to take the lead in the outsourcing industry. In fact, the government is very busy in attracting investors from different areas of the world to bring in capital flows into the Philippines. This way, the call center industry, including the rest of the business process outsourcing in the Philippines, will further develop and help companies worldwide provide great customer service.

In the Philippines, around ten percent of the population has decided to work abroad. This is because they encounter a dearth of job opportunities in the Philippines. In order to provide for their families, they have to brave loneliness and a foreign culture. Good thing, however, Filipinos, in general can easily adapt to the culture of other people.

This cultural adaptability of Filipinos is one of the strengths that they possess in providing good customer services in different parts of the world. The influence of the United States on the Philippines can be easily seen because of the occupation of the former on the country for fifty years. The BPO industry in the Philippines has also grown to provide services to other nationalities such as Spanish, French, and even German. There is a growing number of call centers that provide services to these nationalities.

In addition to the cultural adaptability of Filipinos, they do have good literacy and communication skills, which are essential in providing customer service to people from other nationalities. Although the educational system in the Philippines is facing a number of issues, it is able to develop the skills of Filipinos across different age groups all over the country.

These skills and capabilities of Filipinos have contributed to the growth of the call center industry in the Philippines. It is a relatively young industry, which started growing in the year 2001. The industry now employs around 200,000 employees all over the country and this is expected to grow to a million employees by the year 2010. As the industry continues to grow, more and more jobs are being created, making it possible for more Filipinos to have jobs, earn, and save their money while being the country.

The tradeoff in working for a call center is the time of working, which is, most of the time, on the graveyard shift. Yet, call center professionals and those who are willing to work for the industry do not mind the work hours so long as they have a job to support themselves and their families. Compared to working abroad and working in a call center in the Philippines, the latter is a better choice because then, call center professionals do not need to endure loneliness and homesickness. As the industry continues to grow, the Philippines will be able to take the first place in providing business process outsourcing services in the world.
About the Author
James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com
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