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Why Professionals Join Philippine Call Centers

Jan 30, 2008
As eight-to-five employees go out of their buildings and get a ride home, young Filipino professionals dressed in a combination of slacks and collared shirts or even jeans and shirts troop to the skyrise buildings in Makati or Ortigas. Armed with their spill-proof canisters and their good English language skills, they enter their offices with pride and dignity.

There are people who look with derision at the call center industry as well as at the professionals who choose to work for the industry. They think that those professionals who work for call centers are those who do not have a choice and those who opt for easy money.
Nothing could be further from the truth. A lot of call center agents are finding their place in the call center industry. The reason behind this is that call centers offer challenging jobs with good compensation and benefits. In most instances, call center jobs in the Philippines offer the highest starting salaries. Who wouldnt want to have a high starting salary?

When this happens, young professionals are able to build their lives early on. They get to earn a living, establish their savings and start realizing their dreams early in life. They do not have to wait for retirement in order to enjoy the things they love.
Call center agents also find a community in their places of work. They can easily establish friendly relationships that can help them manage stress and challenges better. In most cases, the friendship developed in these call centers spill over into their personal lives outside of the work context.

The call center industry in the Philippines helped in curbing the unemployment rate in the country. Previously, newly graduates from universities and colleges in Metro Manila and other parts of the Philippines found it difficult to look for a job that suits them well. But with the call center industry booming, more than 200,000 Filipinos have become employed in call centers in 2006.

This sharp growth is driving the Philippines to capture a greater segment of the global call center market. Although the Philippines is but second to India in the number of business process outsourcing companies, the gap is being bridged now and it is expected that by the year 2010, the Philippines shall have employed more than one million professionals in the call center industry.

Another good impact of the call center industry is the way that the industry is helping other industries such as coffee shops and restaurants among others to cater to the needs of these call center agents in different business districts in Metro Manila. Because of the availability of thousands of young professionals in the Philippines, the market is likely to grow in the next few years.

The industry will grow in the next few years. This means that more young Filipino professionals can use their skills and their talents in customer service for the benefits of companies abroad. On the other hand, call centers give these young professionals an option to help their families and help them establish their careers.
About the Author
James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com
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