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Aligning Six Sigma With Organizational Goals And Objectives

Jan 31, 2008
Businesses should never forget that Six Sigma will deliver the desired results only when it is aligned properly with the core organizational goals and objectives. If an organization fails to do this, it could lead to a situation wherein the implementation team may be able to achieve its individual targets but the main goals and objectives of the organization may get neglected.

In such a situation, the organization may find it very difficult to maintain competencies that are necessary for staying ahead in the race.

Six Sigma And Business Goals

Every organization aspiring to become a Six Sigma enterprise should make efforts to implement its concepts and methodologies in such a way that it finds favor with the core goals and objectives of the organization. This is, however, easier said than done - because usually the core goals and objectives of a business are completely different from the objectives of a specific implementation project. The best way for a business is to tweak or alter standard 6 Sigma implementations programs in such a way that the results obtained therein are in line with the core goals and objectives.

To achieve this, businesses need to form a core team composed of representatives from top and middle management and Six Sigma professionals such as Green Belts, Black Belts and Master Black Belts. This group can then be entrusted with the task of identifying all the different parts of the implementation project that can be tweaked without affecting the overall usability of the implementation project. 6 Sigma professionals can chalk out the finer details in consultations with the top management officials and make the final blueprint available to all the implementation team members so that they can understand the changes that have been effected.

How It Is Done?

For better understanding, let us discuss the topic with the help of an example. Assume that one of the core objectives of a business aspiring to become a Six Sigma enterprise is to improve customer satisfaction by 30% in the next six months. In this case, the core team as described above can chalk out the finer details of the implementation project to include activities that will ultimately help the organization to achieve the stated objective. In this case, the activities may include the use of customer surveys and test questionnaires for gathering data related to customer needs and requirements. This is so because the main aim here is to improve customer satisfaction, which can be accomplished only when the Voice Of the Customer (VOC) is taken into consideration.

Similarly, other Six Sigma concepts and methodologies can be employed for achieving results that are in line with organizational goals and objectives. The bottom line is that in theory, it can be aligned with all types of organizational goals and objectives, but the actual results will always depend on the innovativeness and expertise of the core team assigned for this job.
About the Author
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.
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