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How To Complain About Your Airline Service

Feb 2, 2008
Every time you plan a trip, you want everything to go as planned, sometimes this won't be the case and it's the situation no one wants to encounter. In order to make the worst of a situation better, it's best that you understand how you deal with a situation like this..

Airlines will do just about anything when it comes to keeping a customer loyal to their program. This may mean giving the customer a voucher, free food credits, upgrades, and more. It's your job to follow the tips below so that not only will your problem be solved but you'll be able to get the compensation you deserve.

Deal with the person immediately

Depending on what your problem is, make sure that you notify an airline employee immediately. Don't wait until you get home or your trip is over because this will only worsen the situation. The reason you'll want to contact an employee on the spot is because you'll want them to scout the situation and make a note for them self.. That employee will now be a witness to the situation that just happened.

Know the details

Before you make a big fuss about your complaint, make sure that you're complaining about something that is legit. You're going to want to ask yourself a few questions. You're going to want to ask yourself, "Why are you complaining?", "What exactly was the situation?", and "What do you want as an outcome?" It's always best to brainstorm these questions before you actually go out and complain to an official.

File your complaint

Once you make sure the airline employees know about it, make sure that you take the time to file a complaint with the corporation itself. The best way to do so is contact the airliner either by phone or mail. It's usually best to do both. The reason you should contact the airliners by mail is because most email is only answered with a basic reply letter with no compensation at all. When you send out a letter, you'll usually receive a letter or call back from the airlines itself.

Depending on what your situation is, you should usually expect to not get a lot back from the airlines. If the situation was something bad such as staying on the runway for eight hours then you and your fellow passengers have something to complain about and the airliners will definitely compensate you for something like that. If the situation is something along the lines of getting your luggage lost then you're probably not going get much compensation back from the airlines.

When you're making your complaint to the airlines, make sure that you keep your cool. If you're going to yell and make a scene, the employees are most likely to call the police and they won't give you the time of the day. Remember to treat them as if it were you. Keeping your cool will only make the situation better.
About the Author
Tom Tessin runs FINDairlinecards that focuses on travel credit cards
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