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Outsourcing Call Center to the Philippines

Feb 10, 2008
By outsourcing call centers to the Philippines, companies and corporations in different countries all over the world can save as much as half of their costs in labor. The amount saved can then be diverted to capitalization and the development of additional resources that can be used by the company. Cost savings is but one of the potential of call centers in the Philippines. By outsourcing call centers to the Philippines, companies can take advantage of the excellent English skills of Filipinos as well as their ability to deliver good customer service.

Philippine call center agents do have a strong customer orientation. Together with other business process outsourcing outfits, call centers have been growing exponentially to as much as 70 percent since the year 2000. Because of the strong customer-orientation of Filipinos, customers calling the call centers can receive amazing service and their issues and concerns will be addressed. Of course, corporations do not want to compromise their customer service because the customers are their lifeblood. If the customers do not receive good service, they will transfer their business elsewhere.

The English language skills of Filipinos are at par with the rest of the English-speaking world. After all, the Philippines is considered as the third largest speaking country in the world. Add this to the strong consciousness of Filipinos of the culture and society of Western countries.

There is a huge labor market for call centers in the Philippines. After all, the English language is also an official language in the country. As early as kindergarten, Filipinos are already learning about English. This continues well into elementary, high school and college. The literacy rate is also very high, it is currently at 95 percent. This makes the country very attractive in terms of fulfilling the demand for call centers all over the world.

The number of college graduates in the Philippines is also high. There are more than 400,000 each year, including thousands in the area of Engineering, Information Technology, and computers. As such, there is no lack of skilled workers in the Philippines. A large percentage of these yearly graduates are making their way into the call center industry. Because of the boom in the industry, it is expected that a million Filipinos will be working for call centers by the year 2010.

The advantages and benefits of outsourcing call centers to the Philippines have been noticed by a lot of companies all over the world. Good thing, the level of connectivity in the Philippines is also high. There are a lot of phone line routes connecting the country to the rest of the world. Internet technology is also relatively high. As such, voice quality and the connection are clear.

The call center industry is considered as the sunshine industry in the Philippines because of its strong performance. As time passes by, more and more companies will recognize the strengths of the Philippines and will invest in the further development of the industry.
About the Author
James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: http://www.global-sky.com
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